Bibi Hassan
Philadelphia,PA
Summary
Dedicated and committed to the mission and goals of the Federal Protective Service, with a proven track record of service. Possess strong communication, organizational, and analytical skills for effective execution of law enforcement, physical security, information analysis, program management, and portfolio management tasks. Skilled at resolving complex issues through team building, fostering innovation, and promoting cooperation. Focuses on establishing and maintaining relationships with stakeholders, subordinates, peers, and leadership. Adaptable leader who excels in working independently, resourceful facilitator, and confident decision maker. Demonstrated record of program execution effectiveness with consistent results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Alarm Monitor/Telecommunications Operator
DHS-Federal Protective Service
09.2019 - Current
- Responsible for monitoring FPS police and contracted guard radio traffic utilizing a national wireless communication network equipped with voice-over internet-protocol system
- Monitor over 400 security alarm and video surveillance system accounts within federal buildings throughout the northeastern United States, Puerto Rico, and the U.S. Virgin Islands
- Performs radio and telephonic dispatching functions across multi-jurisdictional regions for over 300 law enforcement officers and over 500 contracted security personnel
- Streamlined communication channels with federal, state, and local law enforcement agencies helping to ensure rapid response during emergency situations.
- Coordinates the appropriate responses to all emergency and non-emergency situations, contacted external agencies such as paramedics, fire, ambulance, and police services to handle critical incidents
- Records, logs and disseminates day-to-day law enforcement and public safety events inside internal databases and messaging systems
- Achieved expert level multi-channel radio operation and emergency telephonic equipment
- Access federal, state, and local databases to conduct sensitive record checks such as criminal history (NCIC) while maintaining compliance with regulations and procedures
- Train, mentor, and assist new employees on various telecommunications systems, agency protocols, and standard operating procedures
- Ensure that all training is consistent with FPS MegaCenter Program and Department of Justice standards
- Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel
- Answers and responds to phone inquiries and radio communications relating to building security and emergency or crisis situations
- Used [Software] to document information and maintain forms, logs and records for emergency calls.
- Keeps accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
Paramedic Shift Leader
American Medical Response
06.2015 - 09.2019
- Responsible for maintaining and verifying the operational efficiency of computer, telephone, radio communications, 911 systems, including coordination of maintenance, repairs, implementation of upgrades and enhancements to each system
- Provided oversight, guidance, and training to shift team
- Coordinated scheduling and coverage of dispatch and field units
- Monitored routes and status of field units, providing fields units with orders such as traffic status and real time obstacles
- Maintained contact with emergency units on live assignments, documenting status and location data
- Served as the primary point of contact between the agency and the public for complaints and inquiries
- Maintained files, records and statistics of all EMS units and ensures compliance with local, state, and federal regulations
- Prepared and maintain logs of incoming and outgoing calls; reviews incident reports and medical charts
- Coordinated cross-training opportunities and monitored progress of current employees learning new areas of responsibilities
- Assisted in establishing and maintaining contact with training Sub-Committees; served as a liaison with the agency to order all required training supplies
- Maintained certification documents and training records of all shift employees; maintain daily records of observation reports of employees assigned to the shift
- Counseled shift employees, provided and supervised remedial training plans as needed
- Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies
- Maximized team efficiency by employing effective delegation techniques, assigning tasks based on individual strengths and skill sets
Education
Associates Degree - Nursing
Drexel University
Philadelphia, PA01.2016
Emergency Medical Services -
Lenoir Community College
Kinston, NC01.2013
Medical Administrative Assistant -
Lincoln Technical Institute
West Orange, NJ01.2011
Skills
- National Law Enforcement Telecommunication System (NLETS)
- National Criminal Information Center (NCIC)
- LEIMS (Law Enforcement Information Management System)
- Expert level radio and telephone communications
- Record management and preparation
- Standard broadcasting procedures
- Expert operation of radio and computer aided dispatch system
- Technical writing
- Report writing
- Management skills
- Physical security program knowledge and experience
- Computer systems and programs
- Liaison work with federal, state, and local law enforcement agencies
- Lead and project supervision
- Customer service skills
- Deescalating techniques
- Presentation skills
- Communication skills
- Resourceful facilitator
- Decision making
- Process analysis
- Policy recommendations
- Cooperative working relationships
- MS Outlook
- MS Word
- MS Excel
- MS PowerPoint
Certification
- Association Of Public Safety Communications Officials (APCO)
- Basic Life Support (BLS)
- Advance Life Support (ALS)
- Pediatric Advance Life Support (PALS)
- Emergency Vehicle Operator Course Series (EVOC)
- Emergency Medical Services (EMT)
- Medical Administrative Assistant (MAA)
Qualifications
National Law Enforcement Telecommunication System (NLETS), National Criminal Information Center (NCIC), Expert level radio and telephone communications receiving and transmitting equipment, Effective methods of record keeping and compliance of government documents for Freedom of Information Act (FOIA), LEIMS (Law Enforcement Information Management System), Standard broadcasting procedures and roles, Expert operation of radio and computer aided dispatch system, Accomplished in technical writing, report writing and applied application of management skills towards the physical security program in the protection of federal facilities, Multifaceted in computer systems and programs, Facilitator of continuous liaison work with other federal, state and local law enforcement agencies, Effective methods of lead and project supervision, Excellent customer service skills and deescalating techniques, Strong presentation, technical writing and communication skills, Exercise good judgement and make sound decisions in emergency situations, Expert in record management, Handle multiple events effectively; resourceful facilitator and confident decision maker, Review and analyzed processes, procedures, policies and make effective recommendations for change, Establish and maintain cooperative and effective working relationships with others, Skilled in MS Outlook, Word, Excel, PowerPoint
Timeline
Alarm Monitor/Telecommunications Operator
DHS-Federal Protective Service
09.2019 - Current
Paramedic Shift Leader
American Medical Response
06.2015 - 09.2019
- Association Of Public Safety Communications Officials (APCO)
- Basic Life Support (BLS)
- Advance Life Support (ALS)
- Pediatric Advance Life Support (PALS)
- Emergency Vehicle Operator Course Series (EVOC)
- Emergency Medical Services (EMT)
- Medical Administrative Assistant (MAA)
Associates Degree - Nursing
Drexel University
Emergency Medical Services -
Lenoir Community College
Medical Administrative Assistant -
Lincoln Technical Institute
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