Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Gregory Graham

Elkridge,United States

Summary

Reliable Store Manager with 25 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Driver, Warehouse Orders

DoorDash,Lyft
Elkridge, MD
06.2022 - Current
  • Delivered goods to specified destinations in a timely manner.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Adhered to all applicable traffic laws while operating commercial vehicles.
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays to decrease calls to support.
  • Transported and safely delivered items to prevent damage or loss.

Store Manager of Operations

Starbucks
Hanover, MD
09/02/03 - 01/20/22
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

District Operations Manager

Blockbuster Video
Washington, DC
01/05/99 - 07/20/03
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Some College (No Degree) - Business Management

Huntington College
Huntington, IN

Skills

  • Verbal and Written Communication
  • Payroll Management
  • Team Building and Leadership
  • Cash Management
  • Customer Service
  • Inventory Management
  • Multitasking and Organization
  • Recruiting and Hiring

Accomplishments

  • Recognized as Employee of the year for outstanding performance and team contributions.
  • Promoted from store manager to district manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.

Affiliations

  • Member of the Fire Dept 8 years
  • Community Ambassador for food drives and clothing drives
  • Food Proctor for Safe Serve testing program

Certification

  • Manager Trainer, Starbucks - 2005-2020
  • Food Proctor, Starbucks - 2010-2020
  • Certified recruiter, Blockbuster - 1999-2003

Timeline

Driver, Warehouse Orders

DoorDash,Lyft
06.2022 - Current

Store Manager of Operations

Starbucks
09/02/03 - 01/20/22

District Operations Manager

Blockbuster Video
01/05/99 - 07/20/03

Some College (No Degree) - Business Management

Huntington College

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