Gregory Green
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Patient Service Representative Team Lead
Northwestern Memorial Hospital
04.2023 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
Barista
Starbucks
07.2016 - 04.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
General Studies
Northern Illinois University
Dekalb, IL06.2020
High School Diploma -
Wendell Phillips High School
Chicago, IL06.2015
Skills
- Administrative and Office Support
- Outbound Calling
- Fee Collection
- Clerical and Filing Support
- Document filing
- Insurance Authorizations
- Patient Confidentiality and Data Security
- HIPAA Compliance
- Schedule Coordination
- Patient check-in
- Insurance verifying
- Patient Registration
- Healthcare software expertise
- Data Collection
- Payment Collection
- Microsoft Excel
- Call center experience
- Microsoft Exchange
- Paperwork Processing
- Payment Processing
- Staff Training
- Understanding Customer Needs
- Microsoft Office
- Skill Development
Timeline
Patient Service Representative Team Lead
Northwestern Memorial Hospital
04.2023 - Current
Barista
Starbucks
07.2016 - 04.2023
General Studies
Northern Illinois University
High School Diploma -
Wendell Phillips High School
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