Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Gregory Green

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader Manager

TJ Max
03.2023 - Current
  • Increased productivity by 200% and revenue streams by 350% through effective change management practices.
  • Evaluated employee performance on yearly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Cashier Trainer

TJ Max
05.2023 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Conducted regular refresher courses for experienced cashiers to maintain high standards of service quality across the board.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Successfully drove new product lines to increase annual profits by 46%.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Customer Experience Coordinator

TJ Max
03.2023 - Current
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cashier Team Lead

Doller Tree
08.2019 - 08.2020
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

Master of Science - Marketing

Grambling State University
Grambling, LA
08.2026

Bachelor of Science - Marketing

Grambling State University
Grambling, LA
12.2022

Skills

  • Product Restocking
  • Customer Assistance
  • Cross-Functional Collaboration
  • Salesforce CRM Software
  • Interpersonal Communication
  • Vendor Relations
  • Market Trends Analysis
  • Training and Onboarding
  • Account Management
  • Engagement Strategy Development
  • Data Analytics
  • Program Improvement
  • Process and procedure development

Certification

  • Louisiana Real Estate Salesperson Licensing CE SHOP - 12/2023- 04/2024

Accomplishments

  • Trained 40 new hires on sales and service techniques.
  • #1 leading sales specialist of credit card rewards program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Cashier Trainer

TJ Max
05.2023 - Current

Team Leader Manager

TJ Max
03.2023 - Current

Customer Experience Coordinator

TJ Max
03.2023 - Current

Cashier Team Lead

Doller Tree
08.2019 - 08.2020

Master of Science - Marketing

Grambling State University

Bachelor of Science - Marketing

Grambling State University

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Gregory Green