Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
reading
Timeline
Generic

Gregory Green

Dallas,TX

Summary

Persistent Customer Experience Coordinator experienced in supervising, training, and motivating 100 team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports, and mentoring and guiding employees in performing assigned duties. Certified in Customer Service. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader Manager

TJ Max
05.2020 - 05.2024
  • Resolved customer service complex solutions by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • positively impacted my community by honing in on my professional skills and experience.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.

Cashier Trainer

TJ Max
05.2020 - 05.2024
  • Trained team members in successful strategies to meet operational and sales targets.
  • Conducted regular refresher courses for experienced cashiers to maintain high standards of service quality across the board.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Successfully drove new product lines to increase annual profits by 46%.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Customer Experience Coordinator

TJ Max
05.2020 - 05.2024
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cashier Team Lead

Doller Tree
08.2017 - 04.2020
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

Bachelor of Science - Marketing

Grambling State University
12.2022

Skills

  • Customer Focus
  • Team Leadership
  • Customer Service
  • Customer Relationship Management

Certification

  • Louisiana Real Estate Salesperson Licensing CE SHOP - 12/2023- 04/2024

Accomplishments

  • Trained 40 new hires on sales and service techniques.
  • #1 leading sales specialist of credit card rewards program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

reading

in my spare time, I enjoy reading books about business and educating myself on how finances work.

Timeline

Team Leader Manager

TJ Max
05.2020 - 05.2024

Cashier Trainer

TJ Max
05.2020 - 05.2024

Customer Experience Coordinator

TJ Max
05.2020 - 05.2024

Cashier Team Lead

Doller Tree
08.2017 - 04.2020

Bachelor of Science - Marketing

Grambling State University

Similar Profiles

CREATE PROFILE
Gregory Green