Gregory Guffey
Summary
Focused Lift Operator with 10 years of experience in Fresh and frozen/shipping areas. Adept at lift repairs and maintenance with knowledge of inspections and safety procedures. Successful at staying calm in stressful situations with fantastic customer service skills.
Overview
10
10
years of professional experience
Work History
Lift Operator
Agile Cold Storage
01.2021 - Current
- Loading and unloading from Trucks and Racks into correct assigned areas following inventory control procedures.
- Perform daily equipment checks such as recharging the truck's battery and condition of Machine operated.
- Assist in replenishing inventory in the warehouse where needed and assigned.
- Occasionally assist in the picking and packing of inventory for timely shipment.
- Load and unload fresh and frozen from QFR (quick freeze rack areas)
- Assist with regular compliance reviews against policies and procedures.
- Other duties as assigned by management.
Maintenance Technician
Agile Cold Storage
01.2021 - Current
- Detected and repaired machinery faults using electrical and manual testing methods.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Optimized resources usage, coordinating maintenance schedules across multiple departments to reduce conflicts.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Elevated team morale by fostering open communication channels among colleagues during challenging situations.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Mechanic Owner
Guffey's Automotive
03.2014 - Current
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Repaired and replaced worn and damaged components.
- Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
- Disassembled defective parts to make proper repairs.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
- Analyzed vehicle data using advanced diagnostic equipment.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
- Read and followed technical documentation to complete accurate repairs.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Explained estimates and determined repair timelines to manage customer expectations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Retained accurate records of purchases, titles and sales.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Investigated customer complaints to identify cause of malfunctions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- And more... List goes on forever
Leader
Americold Logistics
10.2017 - 01.2021
- Attended industry events to represent organization and build professional network.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Applied lean manufacturing practices to coordinate production output and inventory levels.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- And more, List goes on.
Stacker
AmeriCold Logistics
01.2017 - 10.2017
- Assisted in receiving, stocking and distribution of merchandise.
- Used [Software] to create labels and maintain inventory records.
- Prepared documentation throughout finishing process to accurately reflect inventory levels.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Boosted overall warehouse functionality by effectively utilizing available space for optimal product stacking.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Contributed to loss prevention efforts by promptly identifying and reporting damaged or misplaced items during the stacking process.
- Helped train new employees in safe practices and warehouse procedures.
- Mitigated potential hazards within the work environment by consistently following established safety protocols while performing stacking duties.
- Operated formers, stretch wrappers and tape machines to package items.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Maintained clean, orderly work environment free of hazards.
- Offered cross-functional support to other warehouse departments as needed, demonstrating versatility and adaptability within the Stacker role.
- Stacked finished cases on pallets according to customer requests.
- Moved finished pallets to storage areas using forklifts.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- And more, List goes on.
Leader
Gold Creek FoodsLlc
01.2016 - 01.2017
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Assisted with new hire processing and existing training programs.
- Gathered, organized and input information into digital database.
- Oversaw day-to-day activities of 20-50 employees in the establishment, fostering inspiring atmosphere to optimize employee experiences.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Achieved results by working with staff to meet established targets.
- And more, List goes on.
Automotive Department Manager
Walmart
10.2013 - 01.2016
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw the implementation of new diagnostic tools and equipment, enhancing service offerings and customer experience.
- Increased efficiency by implementing a system of prioritizing repair tasks based on customer needs and vehicle service history.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed warranty claims with manufacturers, ensuring proper reimbursement for parts and labor costs incurred during repairs.
- Ensured adherence to company policies and procedures by regularly reviewing staff performance against established expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented safety protocols within the department, reducing workplace accidents and upholding OSHA compliance standards.
- Coordinated with other department managers to ensure seamless operations across all areas of the business.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Led weekly team meetings discussing ongoing projects, technical challenges, and opportunities for continued growth within the department.
- Managed a team of technicians, ensuring timely completion of repairs and maintenance tasks for optimal performance.
- Developed training programs for staff, resulting in increased knowledge and skillset within the department.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced wait times for customers by implementing an efficient scheduling system for vehicle service appointments.
- Attended industry trade shows to stay current on emerging trends in automotive technology, applying new techniques within the department as appropriate.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained accurate records of all vehicle repairs and services performed in the department, ensuring proper documentation for warranty claims if needed.
- Collaborated with sales team to create promotional strategies for automotive products and services, driving revenue growth.
- Boosted sales results by creating attractive displays showcasing top-selling automotive products in high-traffic areas of the store.
- Developed budget plans for staffing levels, equipment procurement, and facility upgrades while maintaining cost control measures throughout the year.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided exceptional customer service through prompt communication regarding repair progress updates or potential issues that may arise during servicing.
- Improved customer satisfaction by efficiently addressing and resolving automotive-related concerns and inquiries.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- And more, List goes on.
Education
GED -
Towns County High School
Hiawassee, GA01.2010
Skills
- Safety Compliance
- Operations Monitoring
- Gear checks
- Preventive Maintenance
- Inventory Control
- Warehouse Navigation
- OSHA Compliance
- Employee Training
- Equipment Operation
- Safety Procedures
- Training and mentoring
- Dependable and Responsible
Timeline
Lift Operator
Agile Cold Storage
01.2021 - Current
Maintenance Technician
Agile Cold Storage
01.2021 - Current
Leader
Americold Logistics
10.2017 - 01.2021
Stacker
AmeriCold Logistics
01.2017 - 10.2017
Leader
Gold Creek FoodsLlc
01.2016 - 01.2017
Mechanic Owner
Guffey's Automotive
03.2014 - Current
Automotive Department Manager
Walmart
10.2013 - 01.2016
GED -
Towns County High School
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