Gregory Hanford
Cheshire,MA
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dietary Aide
Berkshire Health Systems
04.2015 - Current
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Food Service Supervisor
Berkshire Health Systems
03.2017 - 06.2021
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Senior Service Representative
Lincare Home Oxygen And Respiratory Systems
03.2010 - 02.2015
- Provided exceptional customer support, consistently surpassing performance metrics.
- Developed strong relationships with clients, fostering trust and loyalty.
- Achieved high levels of customer satisfaction by maintaining expert knowledge on industry trends and product offerings.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA06.1988
Skills
- Customer Service
- Food Safety
- Detail Oriented
- Cleaning and Sanitizing
- Sanitation Standards
Certification
Serve Safe Certified
Timeline
Food Service Supervisor
Berkshire Health Systems
03.2017 - 06.2021
Dietary Aide
Berkshire Health Systems
04.2015 - Current
Senior Service Representative
Lincare Home Oxygen And Respiratory Systems
03.2010 - 02.2015
High School Diploma -
Pittsfield High School
Serve Safe Certified
Similar Profiles
Caroline KnoxCaroline Knox
Certified Nursing Assistant at Berkshire Health Systems - Berkshire Medical CenteCertified Nursing Assistant at Berkshire Health Systems - Berkshire Medical Cente
Olivia GazzilloOlivia Gazzillo
Nursing Assistant at Berkshire Health SystemsNursing Assistant at Berkshire Health Systems
McKenzie HebertMcKenzie Hebert
Oncology Nurse Navigator at Berkshire Health SystemsOncology Nurse Navigator at Berkshire Health Systems