Gregory Hanford
Cheshire,MA
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dietary Aide
Berkshire Health Systems
04.2015 - Current
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Food Service Supervisor
Berkshire Health Systems
03.2017 - 06.2021
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Senior Service Representative
Lincare Home Oxygen And Respiratory Systems
03.2010 - 02.2015
- Provided exceptional customer support, consistently surpassing performance metrics.
- Developed strong relationships with clients, fostering trust and loyalty.
- Achieved high levels of customer satisfaction by maintaining expert knowledge on industry trends and product offerings.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA06.1988
Skills
- Customer Service
- Food Safety
- Detail Oriented
- Cleaning and Sanitizing
- Sanitation Standards
Certification
Serve Safe Certified
Timeline
Food Service Supervisor
Berkshire Health Systems
03.2017 - 06.2021
Dietary Aide
Berkshire Health Systems
04.2015 - Current
Senior Service Representative
Lincare Home Oxygen And Respiratory Systems
03.2010 - 02.2015
High School Diploma -
Pittsfield High School
Serve Safe Certified
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