Gregory Hardtke
Billings,MT
Summary
Hard worker experienced in problem-solving, service and time management eager to secure a position. Dependable and reliable, ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Senior Quality Support Administrator
Wells Fargo
Billings, MT
06.2000 - 12.2022
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Employee of the year award twice.
Customer Service Representative
Addeco Staffing
Billings, MT
03.2000 - 06.2000
- Temporary employment at Wells Fargo which led to permanent position.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Sporting Goods Sales Associate
Kmart
Saint Cloud, MN And Billings, MT
10.1994 - 03.2000
- Additional positions were Cashier, Stocking, Customer Service and Garden Shop.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Chairman’s Award for outstanding customer service.
- Most valuable associate awards.
Pizza Cook
Little Caesars Pizza
Saint Cloud, MN
03.1996 - 10.1996
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Laborer
North Star Exotic
Saint Joseph, MN
09.1994 - 10.1994
- Temporary employment to assist in building a barn and fencing for an Emu Ranch.
Education
Accounting And Business Management
Montana State University - Billings
Billings, MTHigh School Diploma -
Apollo Senior High School
Saint Cloud, MN06.1996
Skills
- Microsoft Excel
- Microsoft Word
- Problem-Solving Ability
- Critical Thinking
- Customer Service
- Staff Training
- Time Management
- Attention to Detail
- Communication
Timeline
Senior Quality Support Administrator
Wells Fargo
06.2000 - 12.2022
Customer Service Representative
Addeco Staffing
03.2000 - 06.2000
Pizza Cook
Little Caesars Pizza
03.1996 - 10.1996
Sporting Goods Sales Associate
Kmart
10.1994 - 03.2000
Laborer
North Star Exotic
09.1994 - 10.1994
Accounting And Business Management
Montana State University - Billings
High School Diploma -
Apollo Senior High School