Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Hardtke

Billings,MT

Summary

Hard worker experienced in problem-solving, service and time management eager to secure a position. Dependable and reliable, ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Senior Quality Support Administrator

Wells Fargo
06.2000 - 12.2022
  • Mentored and coached team members on QA topics and strategies.
  • Fixed identified issues to improve workflows.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Employee of the year award twice.


Customer Service Representative

Addeco Staffing
03.2000 - 06.2000
  • Temporary employment at Wells Fargo which led to permanent position.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Sporting Goods Sales Associate

Kmart
10.1994 - 03.2000
  • Additional positions were Cashier, Stocking, Customer Service and Garden Shop.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Chairman’s Award for outstanding customer service.
  • Most valuable associate awards.

Pizza Cook

Little Caesars Pizza
03.1996 - 10.1996
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Laborer

North Star Exotic
09.1994 - 10.1994
  • Temporary employment to assist in building a barn and fencing for an Emu Ranch.

Education

Accounting And Business Management

Montana State University - Billings
Billings, MT

High School Diploma -

Apollo Senior High School
Saint Cloud, MN
06.1996

Skills

  • Microsoft Excel
  • Microsoft Word
  • Problem-Solving Ability
  • Critical Thinking
  • Customer Service
  • Staff Training
  • Time Management
  • Attention to Detail
  • Communication

Timeline

Senior Quality Support Administrator

Wells Fargo
06.2000 - 12.2022

Customer Service Representative

Addeco Staffing
03.2000 - 06.2000

Pizza Cook

Little Caesars Pizza
03.1996 - 10.1996

Sporting Goods Sales Associate

Kmart
10.1994 - 03.2000

Laborer

North Star Exotic
09.1994 - 10.1994

Accounting And Business Management

Montana State University - Billings

High School Diploma -

Apollo Senior High School
Gregory Hardtke