Hard worker experienced in problem-solving, service and time management eager to secure a position. Dependable and reliable, ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Senior Quality Support Administrator
Wells Fargo
06.2000 - 12.2022
Mentored and coached team members on QA topics and strategies.
Fixed identified issues to improve workflows.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Employee of the year award twice.
Customer Service Representative
Addeco Staffing
03.2000 - 06.2000
Temporary employment at Wells Fargo which led to permanent position.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Sporting Goods Sales Associate
Kmart
10.1994 - 03.2000
Additional positions were Cashier, Stocking, Customer Service and Garden Shop.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Chairman’s Award for outstanding customer service.
Most valuable associate awards.
Pizza Cook
Little Caesars Pizza
03.1996 - 10.1996
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Monitored and maintained clean working areas and cooking surfaces.
Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Laborer
North Star Exotic
09.1994 - 10.1994
Temporary employment to assist in building a barn and fencing for an Emu Ranch.
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)