Hi, I’m
Gregory Harris
Twentynine Palms,California
Summary
Proven leader with extensive experience in retail management, notably at Total Wine & More and Starbucks. Excelled in enhancing store operations, leading teams to surpass sales goals through innovative merchandising and rigorous inventory management. Skilled in vendor negotiations and fostering customer relations, achieving significant improvements in customer satisfaction and team productivity. Seasoned Manager with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
23
years of professional experience
Work History
Total Wine & More
General Store Manager
02.2015 - 05.2024
Job overview
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
Starbucks
Store Manager
06.2001 - 05.2015
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Fullerton CollegeFullerton, CA
No Degree from Business Management
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- Leadership Development
- Multitasking and Organization
- Store Merchandising
- Retail Inventory Management
- Customer Service Management
- Payroll Management
- Sales Strategies
- Vendor Management
Timeline
General Store Manager
Total Wine & More
02.2015 - 05.2024
Store Manager
Starbucks
06.2001 - 05.2015
Fullerton College
No Degree from Business Management
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