Gregory Harrison
Indianapolis,IN
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
Salt Dining Group
Fishers, IN
05.2024 - 02.2025
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, interviewed and hired qualified staff for open positions.
- Analyzed market trends to inform business decisions and strategies.
- Administered employee discipline through verbal and written warnings.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Supervised employees through planning, assignments, and direction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Front of House Manager
Bulldog Bar and Lounge
Indianapolis, IN
03.2023 - 05.2024
- Monitored dining room cleanliness and tidiness at all times.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
Bartender /Restaurant Server
Ale Emporium
Indianapolis, IN
02.2014 - 03.2023
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in setting up the bar for service shift.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted frequent visitors by name and explained new promotions.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Balanced daily registers and generated sales reports for management.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Neatly sliced and pitted fruit for garnishing drinks.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Poured wine, beer and cocktails for patrons.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted guests with friendliness and professionalism.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
High School Diploma -
Centerville High School
Centerville, Indiana06-1991
Skills
- Branding
- Staff training
- Staff training and development
- Team player
- Exceptional interpersonal communication
- Inventory control
- Safety protocol
- Training and coaching
- Staff supervision
- Profit and loss accountability
- Team building
- Leader
- Team oversight
- Communication skills
- Customer relations
Language
English
Full Professional
Timeline
General Manager
Salt Dining Group
05.2024 - 02.2025
Front of House Manager
Bulldog Bar and Lounge
03.2023 - 05.2024
Bartender /Restaurant Server
Ale Emporium
02.2014 - 03.2023
High School Diploma -
Centerville High School
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