Gregory Herman Jr.
Norwalk,CT
Summary
Dynamic and results-oriented professional with proven expertise in customer service and conflict resolution honed at The UPS Store. Excelled in team leadership, significantly enhancing sales performance through effective training and rapport-building. Skilled in cash handling and POS system operation, adept at managing high-stress situations and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
The UPS Store
07.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Followed proper procedures when notarizing documents, verifying signatures and dates for compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Server
Valencia Luncheria
04.2014 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties.
- Addressed customer complaints or concerns and maintaining positive relationships.
Education
Norwalk Community College
Norwalk, CTSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- POS System Operation
- Notarial Acts
- Conflict Resolution
Timeline
Sales Associate
The UPS Store
07.2017 - Current
Server
Valencia Luncheria
04.2014 - 07.2017
Norwalk Community College
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