Gregory Hicks
Receptionist
Philadelphia,PA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
CBRN Specialist
Military
FT Campbell , KY
05.2015 - 09.2020
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Supervised more than $50M in high-value equipment, maintaining zero loss record over 5 years.
- Prepared and submitted personnel, ordnance and operational reports.
- Provided strategic plotting and navigation for warfare areas.
- Managed weapon handling, delivery and shipping systems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to ensure projects were completed on time.
Supply Receptionist
Military
Fort Campbell North, KY
09.2019 - 02.2020
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
High School Diploma -
Central High School
Philadelphia, PA 09.2001 - 06.2005
Skills
Training expertise
Managing PPE
Briefing leadership
Maintaining equipment
Safety guidelines
Good telephone etiquette
Clerical
Supervision
First Aid/CPR
Conflict resolution
Good listening skills
Written Communication
Organization and Time management
Teambuilding
Customer Service
Timeline
Supply Receptionist
Military
09.2019 - 02.2020
CBRN Specialist
Military
05.2015 - 09.2020
High School Diploma -
Central High School
09.2001 - 06.2005