Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Hicks

Jacksonville

Summary

Proven Progress Guide at Amazon, adept in robotics troubleshooting and critical thinking, enhanced customer satisfaction significantly. Mastered complex problem-solving, boosting team productivity and streamlining operations. demonstrating exceptional computer skills and a solutions-oriented approach. Achieved notable efficiency improvements, underlining a commitment to excellence and innovation.

Overview

4
4
years of professional experience

Work History

Progress Guide

Amazon
06.2023 - Current
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Trained and supervised employees on floor policies and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Boosted team productivity with regular preparation of detailed reports and presentations.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Sales Representative

Maximus
08.2024 - 10.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Cashier

Harvey’s Supermarket
11.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Taco Bell
06.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

North Florida Educational Institute
Jacksonville Fl
06.2023

Skills

  • Robotics
  • Robotics Repair
  • Robotics troubleshooting
  • Computer skills
  • Critical thinking
  • Tinkering

Timeline

Sales Representative

Maximus
08.2024 - 10.2024

Progress Guide

Amazon
06.2023 - Current

Cashier

Harvey’s Supermarket
11.2022 - 06.2023

Cashier

Taco Bell
06.2021 - 11.2022

North Florida Educational Institute

Similar Profiles

CREATE PROFILE
Gregory Hicks