Gregory Hill
Lancaster,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
38
38
years of professional experience
Work History
Regional Operations Manager/Dispatch Manager
Greyhound Lines, Inc.
09.2000 - 12.2023
- Responsible for all functions within an assigned geographical area of operations during the shift and the management of the dispatchers within the region
- Responsible for maintaining expertise on the labor contract, all interpretations, and memorandums of agreement.
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Established performance goals for each department, monitoring progress towards objectives on a regular basis.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Regional Operations Manager
Greyhound Lines, Inc.
01.2000 - 09.2000
- Monitor and direct the development of dispatchers and provide timely reports to the Regional Operations Manager, as requested, on such development
- Monitor and review activities of dispatchers to ensure efficiency of operations
- Assist, support, and advise dispatchers concerning mediation of conflicts with drivers and give input regarding solutions
- Assist and advise dispatchers regarding placing drivers out of service and offer recommendations of disciplinary action
- Provide input and assist the Regional Operations Manager with dispatcher performance reviews and/or disciplinary recommendations
- Oversees on the job-training program for shift.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dispatch Supervisor
Greyhound Lines, Inc.
01.1997 - 03.2000
- Monitor and supervise driver and equipment movements for a specified geographic region
- Coordinates operational functions with driver operations, customer service, maintenance capacity planning, driver planning, and fleet planning in order to implement network operations plans regarding the movement of all buses and drivers
- Responsible for making decisions with regard to real time changes to network operations plans
- Performed dispatch help desk duties including researching driver payroll, taking accident and incident reports, and providing schedule status to customer service personnel
- Ensure drivers are not violating Department of Transportation regulations.
- Enhanced communication between dispatchers and drivers for improved service delivery and customer satisfaction.
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Coordinated with maintenance teams to schedule routine vehicle inspections, ensuring optimal fleet performance and safety compliance.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Production Control/Logistics Supervisor
U.S. Army
01.1996 - 10.1996
- Supervised the operation of a non-divisional direct support maintenance company supporting twenty customer units
- Responsible for processing all customer maintenance work and supply requests using automated and manual tracking procedures
- Maintained a 5000 line inventory
- Dispatched equipment and issued drivers licenses to properly trained personnel.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
Automated Logistics Supervisor
U.S. Army
01.1993 - 01.1996
- Supervised the operation of an automated logistics system
- Prepared, organized, reviewed and filed logistical and financial reports daily
- Requisitioned, stored, and accounted for essential repair parts and supplies for weapon systems, vehicles, and communication equipment
- Supervised and trained personnel in automated and manual logistical procedures
- Ensured vehicles were dispatched and operated by licensed personnel
- Issued Drivers licenses to properly trained personnel according to Army policy
- Performed all duties within budgetary constraints.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
Budget/Contract Administrator Supervisor
U.S. Army
01.1990 - 01.1993
- Budgeted, controlled and maintained thirty contracts from various firms throughout Germany
- Accounted for the average annual operating budget of approximately $825,000.
- Reduced negotiation timeframes by proactively addressing potential issues in contractual agreements.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Reviewed records of purchase from each contractor and prepared payments based on estimated expenses
- Acted as liaison between upper management and the budget office
- Performed secondary duties as the unit dispatcher.
Warehouse/Production Control Supervisor
U.S. Army
01.1988 - 01.1990
- Compiled a twenty-three hundred-line inventory
- Maintained inventory records using automated and manual supply procedures
- Compared and reviewed information on requisitions and invoices on incoming and out going shipments to verify accuracy
- Proof read all maintenance, financial, and inventory reports
- Dispatched equipment and issued drivers licenses to properly trained personnel
- Established priorities and assigned work.
Stock Clerk
U.S. Army
01.1986 - 01.1988
- Initiated a system to safely store and maintain a three hundred-line inventory of missile, communication, and wheel vehicle repair parts and supplies
- Maintained an additional two hundred lines of repair parts and supplies for small arms and related equipment
- Prepared periodic inventories of stock and took appropriate action on shortages and excesses
- Maintained all historical, maintenance, and inventory records
- Dispatched equipment to properly trained and licensed personnel.
- Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
- Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
- Expedited order processing by accurately entering data into inventory management software.
- Conducted inventory and restocked items throughout day.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained stockroom records and generated reports for management.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Picked and packed order items.
Education
El Paso Community College
El Paso, Texas01.1997
Certificate -
Unit Alcohol and Drug Abuse Coordinator Course
Ft. Bliss, Texas01.1995
Certificate -
Unit Level Logistics System Course
Ft. Bliss, Texas01.1993
Certificate -
Basic Leadership/Management Training
Ft. Lewis, Washington01.1990
Certificate -
Equal Opportunity Training Course
Ft. Lewis, Washington01.1989
Certificate -
Advanced Individual Training Course
Ft. Lee, Virginia01.1986
Diploma -
A. Maceo Smith High School
Dallas, Texas01.1984
Skills
- Staff Supervision
- Compliance Management
- Staffing Oversight
- Knowledge of Performance Tracking
- Strategic Planning
- Transportation Management
- Microsoft Office Suite
- Conflict Resolution
- Staff Training
- Federal Regulations
- Team Leadership
- Decision Making
Professional Experience Summary
Accomplished and versatile transportation manager with more than 20 years of management experience in the with a history of initiative, ownership, and a reputation known for removing obstacles while driving results.
Timeline
Regional Operations Manager/Dispatch Manager
Greyhound Lines, Inc.
09.2000 - 12.2023
Assistant Regional Operations Manager
Greyhound Lines, Inc.
01.2000 - 09.2000
Dispatch Supervisor
Greyhound Lines, Inc.
01.1997 - 03.2000
Production Control/Logistics Supervisor
U.S. Army
01.1996 - 10.1996
Automated Logistics Supervisor
U.S. Army
01.1993 - 01.1996
Budget/Contract Administrator Supervisor
U.S. Army
01.1990 - 01.1993
Warehouse/Production Control Supervisor
U.S. Army
01.1988 - 01.1990
Stock Clerk
U.S. Army
01.1986 - 01.1988
El Paso Community College
Certificate -
Unit Alcohol and Drug Abuse Coordinator Course
Certificate -
Unit Level Logistics System Course
Certificate -
Basic Leadership/Management Training
Certificate -
Equal Opportunity Training Course
Certificate -
Advanced Individual Training Course
Diploma -
A. Maceo Smith High School
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