Gregory Hilliard
Newfield
Summary
Experienced Hospitality Manager with a background in managing high-volume, luxury hotel operations. Strengths include staff management and training, budgeting and financial analysis, customer service, and strategic planning to enhance guests' experience. Have consistently improved operational processes, enhanced customer satisfaction rates and managed successful teams in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Selector
McLane Company
Carneys Point
09.2025 - Current
- Read or scan labels to identify slot location, product description, and quantity required for each order.
- Pull correct quantities of open-case items and place in totes to complete orders.
- Transport selected full-case product, using powered equipment if needed.
- Work safety to prevent injury and damage to people and products.
Food and Beverage Supervisor / Front Office Supervisor (MOD)
Marriott’s Fairway Villas
Galloway
06.2023 - 08.2025
- Responsible for smooth operation of the restaurant.
- Schedules, trains, and monitors performance of the staff.
- Ensure safe policies for my customers and staff.
- Provided customer service to 200+ guests daily, increasing guest satisfaction scores by 15%.
Electrician Helper/ Apprentice
Byers Industrial Services LLC
Franklinville
10.2022 - 06.2023
- Assist a Journeyman Electrician and follow instructions.
- Prepare and clean work area.
- Carry and deliver materials.
- Install, maintain, and repair various electrical systems and equipment.
- Follow safety codes and building regulations.
Food and Beverage Manager
Renault Winery Resort
Egg Harbor City
06.2022 - 10.2022
- Required to manage, train, and develop best practice standards for the operation.
- Supervises and oversees day-to-day operations in a specific food and/or beverage outlet.
- Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise.
- Managing and setting best practice standards for multiple venues.
Key Holder
Vitamin Shoppe
Mays Landing
10.2021 - 06.2022
- Oversee and Responsible for smooth operation of retail store.
- Deal with many customers and building relationships with great customer service.
- Work with a team to build work relationships to provide great customer service.
Assistant Dining Room Manager
Cape Resorts
Cape May
04.2021 - 10.2021
- Oversee and Responsible for smooth operation of the restaurant at Blue Pig Tavern.
- Schedules, trains and monitors performance of the staff.
- Ensure safe policies for my customers and staff.
- Doing orders and ensuring supplies is stocked.
Summer Helper (Laid Off)
IBEW Local 351
Hammonton
04.2020 - 12.2020
- Assisted electricians with installations and repairs in residential and commercial settings.
- Maintained tools and equipment to ensure safety and efficiency on job sites.
- Collaborated with team members to complete electrical projects on time and within scope.
Laborer
All American Landscaping
Franklinville
02.2020 - 04.2020
- Perform grounds keeping and building maintenance duties.
- Planting flowers, grass, shrubs, and bushes.
- Cut lawn using hand, power or riding mower and trim and edge around walks, flowerbeds, and walls.
- Operated landscaping equipment for efficient site preparation and maintenance.
- Assisted in planting trees, shrubs, and flowers according to design plans.
- Maintained tools and equipment to ensure proper functioning and safety.
Manager
Landmark Americana
Glassboro
10.2018 - 05.2019
- Responsible for smooth operation of the restaurant.
- Schedules, trains and monitors performance of the staff.
- Ensure safe policies for my customers and staff.
- Doing orders and ensuring supplies is stocked.
Food and Beverage Supervisor
Tropicana Entertainment Inc.
Atlantic City
05.2018 - 09.2018
- Supervises and oversees day-to-day operations in a specific food and/or beverage outlet.
- Responsible for smooth operation of the outlet, including ensuring supplies and stock levels are appropriate and resolving any operational issues that arise.
- Ensures direct reports are following kitchen sanitation standards and health code regulations.
- Schedules, trains and monitors performance of direct reports.
- Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
Customer Service Associate
Wawa, Inc.
Sicklerville
08.2011 - 05.2018
- Deal with many customers and building relationships with great customer service.
- Work in a fast-paced environment that is open 7 days a week and 24 hours service a day.
- Build routines and systems to get tasks done in the store.
- Work with a team to build work relationships to provide great customer service.
- Communicate with fellow employees, managers and customers.
Loss Prevention/ Guest Relation Intern
Marriott’s Fairway Villas
Galloway
05.2017 - 09.2017
- Interacting with guests and answering any questions they have.
- Filling out incident reports that happen in the workplace.
- Making daily walks of the property to assure everything is running smoothly.
Education
Bachelor of Science - Hospitality and Tourism Management Studies
Stockton University
Galloway, NJ12.2017
Bachelor of Art - Business Administration and Management, General
Rowan College At Gloucester County
Sewell, NJ01.2014
Skills
- Customer Service & Client Relations
- Staff training
- Attention to detail
- Customer service
- Conflict Resolution & Problem Solving
- Team Leadership & Training
- Project Coordination & Scheduling
- Time & Operations Management
- Communication & Relationship Building
- Proficient in MS Office
- Conflict resolution
- Team collaboration
- Time management
Certification
- CPR Certified
- ServSafe Manager
- OSHA 10 Certified
- TIPS Alcohol Certified
Timeline
Warehouse Selector
McLane Company
09.2025 - Current
Food and Beverage Supervisor / Front Office Supervisor (MOD)
Marriott’s Fairway Villas
06.2023 - 08.2025
Electrician Helper/ Apprentice
Byers Industrial Services LLC
10.2022 - 06.2023
Food and Beverage Manager
Renault Winery Resort
06.2022 - 10.2022
Key Holder
Vitamin Shoppe
10.2021 - 06.2022
Assistant Dining Room Manager
Cape Resorts
04.2021 - 10.2021
Summer Helper (Laid Off)
IBEW Local 351
04.2020 - 12.2020
Laborer
All American Landscaping
02.2020 - 04.2020
Manager
Landmark Americana
10.2018 - 05.2019
Food and Beverage Supervisor
Tropicana Entertainment Inc.
05.2018 - 09.2018
Loss Prevention/ Guest Relation Intern
Marriott’s Fairway Villas
05.2017 - 09.2017
Customer Service Associate
Wawa, Inc.
08.2011 - 05.2018
Bachelor of Science - Hospitality and Tourism Management Studies
Stockton University
Bachelor of Art - Business Administration and Management, General
Rowan College At Gloucester County