Gregory Hodge

• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
• Evaluated systems according to predetermined checklist and noted issues.
• Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Minimized return service calls, ensuring thorough and accurate service on first visit.
• Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
• Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
• Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.

• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

• Conducted routine maintenance checks, enhancing reliability and extending equipment lifespan.
• Implemented safety protocols during service calls, promoting a safe work environment for all staff.
• Managed inventory of tools and parts, ensuring readiness for various service requirements.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Managed shipping/receiving, Fork lift operation, inventory management.

Deliveries, Fork lift operations, Jobsite help, Warehouse clean up, Repair tools.