Jalisa Shoemaker
Johnstown,PA
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Medi Home Health
11.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Caregiver
Addus Home Health Care
02.2022 - 08.2023
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Assistant Manager, Customer Service
Toys"R"Us Headquarters
01.2014 - 02.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
Inbound Call Center Representative
Dial America
05.2013 - 12.2013
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2013
Skills
- Patient Care
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Home Health Aide
Medi Home Health
11.2023 - Current
Caregiver
Addus Home Health Care
02.2022 - 08.2023
Assistant Manager, Customer Service
Toys"R"Us Headquarters
01.2014 - 02.2017
Inbound Call Center Representative
Dial America
05.2013 - 12.2013
High School Diploma -
Passaic High School
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