Gregory E. Horton-Daugherty
Tarboro
Summary
Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.
Overview
2026
2026
years of professional experience
Work History
Shipping and Receiving Clerk
Wildwood Lamps & Accents
Rocky Mount
12.2024 - 03.2025
- Managed incoming and outgoing shipments to ensure accurate tracking and documentation.
- Inspected freight for damages and discrepancies before processing deliveries.
- Operated forklifts and pallet jacks to efficiently move inventory within the warehouse.
- Prepared shipping labels and packing slips for outgoing orders efficiently.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
PmGm/Night Shift Manager
Cookout restaurants
01.2021 - 01.2024
- Inventory, scheduling, hiring/firing, team training, followed all cash and food safety policies, open and close the store, pushed to reach sales and labor quotas
- Reason for leaving working from 430pm-445am was taking a tole on my health
Customer service manager
Food Lion
01.2019 - 01.2020
- Ensure and maximize the customer check out process, money orders, lottery, western union transaction, kept money safe at all times, customer service, oversee the front of store
- Reason for leaving Felt I was being treated unfairly
Assistant Manager
Garner’s restaurant
03.2016 - 01.2018
- Ensure all food was prepared and served safely, inventory, customer service, close and open store, training new employees
- Reason for leaving Found a better job
General Manager
Little Caesar’s Restaurant
09.2007 - 08.2016
- Hiring, Firing, Scheduling, Inventory, Customer Issues, Managerial Paperwork, and Training for all new hires.
- Reason for leaving To pursue employment with better benefits.
Dish Washer/Cleaner
K & W Cafeteria, Inc.
06.2006 - 07.2007
- Dish Washer and kept the kitchen area clean.
- Reason for leaving Found employment with better pay.
Subcontractor
Direct TV (Private Contractor)
05.2004 - 06.2005
- Prepare material for the job, receive assignments, and properly install system and Dish.
- Reason for leaving Contractor switched professions.
Delivery Driver
Pizza Inn, Inc.
02.2003 - 03.2005
- Promptly deliver pizza orders in a timely manner and made sure customers had a pleasant experience.
- Reason for leaving Car Trouble
Lead
Reser’s fine foods
Halifax
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
GED -
Youth Build Trade School
High School -
Brockton High School
Brockton, MassachusettsSkills
- Excellent time management skills
- Training and development
- Customer relations
- Shipping, receiving and warehousing
- Engaging leadership style
- Effective workflow management
- Cash handling
- Customer service
- Performance management
- Skilled trainer
- Inventory control
- Employee management
- Schedule management
- Staff education and training
- Hiring and training
- Forklift operation
- Shipping documentation
- Shipment tracking
- Freight inspection
- Inventory management
- Team leadership
- Scheduling coordination
- Safety compliance
- Problem solving
- Attention to detail
- Efficient communication
- Time management
- Organizational skills
- Employee training
- Shipping and receiving
- Pallet jack use
- US Driver's license
- Vendor coordination
- Records management
- Receiving procedures
References
- Lenisha Wheeler, 310 Whitaker Street, Rocky Mount, NC, 27801, (252) 529-1365, SME (Subject Matter Expert)
- Malcolm McDonald, 1015 Weathervane Hill Drive, Rocky Mount, NC, 27804, (252) 366-3504, Machine Operator
- Darius Foreman, 473 Mooring Road, Tarboro, NC, 27886, (252) 907-4394, Little Caesar Associate
- Lesley Colbert, 1833 Blandwood Drive, Rocky Mount, NC, 27801, (252) 557-5396
- Janice Brinkley, 505 Exchange Lane, Sharpsburg, NC, 27878, (252) 969-4521, Sanitation Worker/Child Care Provider
Timeline
Shipping and Receiving Clerk
Wildwood Lamps & Accents
12.2024 - 03.2025
PmGm/Night Shift Manager
Cookout restaurants
01.2021 - 01.2024
Customer service manager
Food Lion
01.2019 - 01.2020
Assistant Manager
Garner’s restaurant
03.2016 - 01.2018
General Manager
Little Caesar’s Restaurant
09.2007 - 08.2016
Dish Washer/Cleaner
K & W Cafeteria, Inc.
06.2006 - 07.2007
Subcontractor
Direct TV (Private Contractor)
05.2004 - 06.2005
Delivery Driver
Pizza Inn, Inc.
02.2003 - 03.2005
Lead
Reser’s fine foods
GED -
Youth Build Trade School
High School -
Brockton High School