Summary
Overview
Work History
Timeline
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Gregory Hurwitz

Summary

Results-driven Retention Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and data analysis to understand client needs and reduce churn rates effectively. Excel in communication, empathy, and problem-solving to enhance customer retention strategies.

Overview

23
23
years of professional experience

Work History

District Manager

Hearing Life
02.2019 - Current
  • Oversaw operations of multiple locations, leading teams across those sites to achieve sales goals
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

Retention Specialist

Hearing Life
05.2013 - 02.2019
  • Proactively engaging customers at risk of leaving the company, identifying their concerns and actively working to resolve issues
  • Provided detailed reports on customer feedback and retention metrics for management review.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.

Marketing Manager

Mass Audiology
Waltham, MA
02.2008 - 06.2013
  • Responsible for developing, executing and overseeing comprehension marketing strategies to promote the companies growth
  • Collaborated with internal teams on product launches and advertising strategies.

Poker Pro

Self employed
06.2002 - 01.2008
  • Online and in person

Timeline

District Manager

Hearing Life
02.2019 - Current

Retention Specialist

Hearing Life
05.2013 - 02.2019

Marketing Manager

Mass Audiology
02.2008 - 06.2013

Poker Pro

Self employed
06.2002 - 01.2008

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Gregory Hurwitz