Dynamic professional with 25 years in wealth management and project management. Strong focus on process improvement and risk reduction, collaborating with global teams to enhance operational efficiency. Proven track record in training and mentoring teams on client onboarding and custody processes.
Overview
15
15
years of professional experience
Work History
Vice President – Senior Alternative Asset Consultant
Northern Trust Company
Melbourne, Australia
09.2021 - Current
Coordinated client activity regarding redemptions and new subscriptions of alternative assets by organizing events with clients, operations teams, and sub custodians to clarify next steps and expectations, ensuring timely receipt of instructions and accurate recording of assets within custody and accounting records.
Facilitated transfer of private equity, limited partnership, European unit trusts, and Australian unit trusts for new client onboarding by scheduling client meetings to assess asset allocation and structure, preparing stock transfer forms, and outlining next steps.
Scheduled 1:1 sessions with clients to walk through Alternative Assets proprietary system which is used to input instructions to make Capital Call payments, and Unit Trust trades once accounts are moved to BAU.
Effectively managed a team of 4 consultants in Melbourne, Sydney and Singapore by scheduling weekly team catch-ups and individual 1:1s to review and address recent or upcoming client activity, current initiatives, workloads and concerns raised by clients.
Prepared quarterly internal reports to highlight project statuses and key risks identified for management review.
Developed training sessions for consultants to onboard new clients by guiding them in creating client presentations for initial diligence, reviewing asset lists for relevant alternative assets, and examining fund documentation. Also updated project plans, target operating models, and service level agreements.
Melbourne Australia
Vice President – Custody Onboarding Consultant
Northern Trust Company
Melbourne, Australia
03.2019 - 08.2021
Implemented a structured onboarding process by creating templates utilized by clients and internal teams to ensure processing teams receive complete security data to book assets into custody and accounting.
Documented transition activity by creating visio process flows to outline step by step procedures, handovers, and the responsible owner. Process flows allow new partners to understand the end-to-end process.
Developed project plans for transition activities, documenting critical steps and deadlines to maintain event timelines.
Work closely with new clients to review and discuss current custody and accounting asset. Activities include documenting the transfer process per asset class, understanding current asset registration and settlement location and identifying special procedures.
Coordinated asset transfers with clients’ current custodians through weekly calls to discuss asset classes and transfer processes, reviewed asset files, shared critical information impacting transfers, and monitored security and cash settlements.
Facilitated weekly/fortnightly meetings with clients to plan for upcoming transition activities, coordinating with stakeholders to schedule events and clarify requirements.
Schedule meetings with Investment Managers to discuss upcoming security transfers and guarantee new accounts information, trade guidelines and security settlement information is available after an implementation.
Scheduled and led calls with client appointed Transition Managers to coordinate restructure activities, understand trading timelines and set expectations for the handover of assets into BAU.
Documented procedures in preparation to migrate processes from teams based in Chicago to our sister office in Bangalore.
Trained Bangalore partners on processes migrating to the region. Tasks included reviewing procedure documents and checklists before performing activities together and answering questions that were raised.
Senior Trust Support Associate
Northern Trust Company
Chicago, Melbourne Australia
08.2011 - 02.2019
Coordinate the transition of cash and securities from a client’s prior custodian or internal trust accounts into a new or existing Trust, Individual Retirement Accounts (IRAs) or Custody accounts.
Distributed cash, securities, and tax cost detail from terminated accounts to new internal accounts, ensuring seamless transitions for clients.
Processed client requests to gift cash or securities by processing transfers via DTC, sale of securities or re-registration assets from a DTC or physical holdings into a new physical certificate.
Mentored and trained new and current associates on daily setup, asset transfers, and client gift request processes, enhancing team competency and service delivery.
Reviewed account coding and completed gift distributions, client onboarding, and distributions to ensure accuracy before sign-off to Client Services.
Melbourne Australia
Education
Bachelor of Science - Business Administration – Marketing And Management
Assistant Vice President - Client Service Team Leader - Alternative Investments at Brown Brothers HarrimanAssistant Vice President - Client Service Team Leader - Alternative Investments at Brown Brothers Harriman