Gregory Jefferson
Fort Lauderdale,FL
Summary
. Progressive and hardworking professional with exemplary talents in shrinkage control, upselling and effective customer engagement. Focused team-driven leader with more than 20 years in customer services industry.
Overview
24
24
years of professional experience
Work History
Package Handler
Fed Ex Ground
Pompano Beach, FL
10.2020 - Current
- Physical loading, unloading, and sorting of packages of varying sizes, and weights by hand, including lifting, pushing, pulling, carrying packages.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Delivered parcels to homes and businesses within specified time frames.
Customer Support Specialist
Centra Healthcare Solutions
Fort Lauderdale, FL
11.2017 - 09.2020
- Experience with heavy volume activity, including cold calling, shows ability to handle high-pressure situations and proactively seek out potential candidates
- Professional writing and oral communication skills
- Database, management skills, organize and support larger amounts of data.
- Assisted in developing training materials related to new products or services being released.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Sales Supervisor
Air Call Communication's
Lauderdale Lakes, FL
01.2000 - 02.2020
- Effective communication with clients is a crucial task that plays a pivotal role in providing the best possible service
- To achieve this objective, innovative software is employed to build and develop the skills required to work efficiently for the company
- The established standards of customer service set a high bar that ensures a top-notch experience for the clients
- This experience is designed to be memorable.
- Developed and implemented sales strategies to increase customer base.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Researched industry trends and competitive landscape information regularly.
- Maintained relationships with customers through regular follow-up calls and emails.
Education
Associate of Arts - Communication Studies
Broward College
Coconut Creek, FL01-2028
Some College (No Degree) - Beauty
Florida Academy of Health & Beauty
Fort Lauderdale, FLSkills
- Attention to Details
- Problem-solving
- Interpersonal Skills
- Forklift Operation
- Material storage
- Truck loading
- Freight Handling
- Loading and unloading
- Merchandise tracking
- Account Authorizations
- Policy Enforcement
- Performance Evaluation
- Leading Team Meetings
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Achieved productive by completing inbound calls with accuracy and efficiency.
- with team of 12 in the development of development in client relationships.
- Achieved formula through effectively helping with projects.
Timeline
Package Handler
Fed Ex Ground
10.2020 - Current
Customer Support Specialist
Centra Healthcare Solutions
11.2017 - 09.2020
Sales Supervisor
Air Call Communication's
01.2000 - 02.2020
Associate of Arts - Communication Studies
Broward College
Some College (No Degree) - Beauty
Florida Academy of Health & Beauty
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