Gregory Johnson

Handle incoming and outgoing calls to and from borrowers, realtors, attorneys, insurance agents and other 3rd party entities to offer or discuss active workout alternatives to solve delinquencies. Updates customer financial information to initiate forclosure alternative programs, provide results and next steps based off the recommendation recieved. Assists the escrow administration department as applicable with insurance claims and/or settlements between the borrowers, 3rd parties. Requests payoff/reinstatement figures as applicable. Identifies high risk assets that should be written off. Req. BPO's/appraisals as applicable as well as reviews asset condition and value.

Interact with prior services and internal personnel to complete research and receive required information.

Refer inbound calls for new purchase or refinance.

Read and interpret payment histories in order to respond to inquiries and research requests.

Successfully navigate and locate documents in servicing transfer folders and imaging system.

Respond to all internal and external research requests with the status or outcome or research performed.

Request timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.

Properly document each customer interaction in the servicing system.

Manage and resolve daily exceptions on assigned portfolio of loans.

Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner.

Update customer financial information based off change in circumstance or address remaining delinquency at plan completion to initiate foreclosure alternative programs provide results and next steps based off the recommendation received. Review acct. for work out options, forbearance, modification, repayment plan or reinstatement. Review required documents with the customer, discuss final decision.

Interface and coordinate with other departments, including home retention, property resolution, foreclosure, bankruptcy, litigation, customer service, and collections

Contact customers to determine reason for payment delinquency and negotiate payment commitment; Handle accounts with speed and accuracy while maintaining professionalism; Complete phone calls to meet required performance standards and metrics; Confirm and/or negotiate payment arrangements; research any discrepancies; Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures; Use computerized system for tracking, information gathering, and/or troubleshooting.Respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame.Evaluate accounts to find a win/win solution to avoid repossession loss; Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss; Responds with accurate information pertinent to the caller's questions using professionalism and integrity; Adhere to all state and federal laws in the handling of accounts

Solicit Customers Mortgage products after servicing the account. Manage inbound and outbound modification calls; overcome objections that customers have about making payments toward their account and help them to understand their accounts and responsibility even though the account has been charged off; Negotiate and formalize agreements with borrowers in foreclosure; formulating terms of repayment, drafting agreement, and ensuring the terms of the agreement have been met; placing the foreclosure on hold and setting up the new loss mitigation workout steps; Outbound calls to borrower to gather missing documents; preparing and mailing loss mitigation specific documents; Verify loan documents including income, assets, credit, appraisal and title insurance; Verifying application for final submission to underwriting. Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. Performs final review of the completed application packages and prepares the file for approval, specifying any applicable conditions to the approval. Performs final of the completed application packages and prepares the file for UW, specifying any applicable conditions to the customer. Comply with timelines and quality decisions for each file assigned. Review and update daily reports and accounts; communicate with other departments as needed;

Investigate and process workers compensation claims filed by claimant; Interview claimant and witnesses to gather pertinent information; Handle and process a variety of claims including; work acquired injury claims; Evaluate damages for certain compensation amount; obtain hospital and police records for further reviews; consult with attorneys and physicians to obtain expert evaluations; Examine photographs and statements for accuracy or related claimant injury; Listen to audio and or watch video surveillance ; Record data and statements in reports; Evaluate all information to determine proper procedures in which how a claim should be handled; negotiate with claimant to settle if feasible; Assist attorney's to defend insurer's position if claim is contested; Issuer or payout amounts to claimants.