Gregory Johnson
Summary
Accomplished Operations Manager with a proven track record at Waste Management, enhancing team productivity and customer satisfaction through expert leadership and problem-solving skills. Excelled in operations management and maintenance planning, achieving significant improvements in performance outcomes and safety compliance.
Overview
20
20
years of professional experience
Work History
Operations Manager Landfill
Waste Management
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager Transfer Station
Waste Management
10.2010 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Supervisor Landfill and Transfer Station
Waste Management
06.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Applied Science - Management
Glendale Community College
Glendale, AZSkills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Project Management
Health and safety compliance
Maintenance Planning
Accomplishments
- Earned the “Summit” Award in 2007 and 2014 fo innovative, designs, and the sustainability.
Timeline
Operations Manager Landfill
Waste Management
03.2017 - Current
Operations Manager Transfer Station
Waste Management
10.2010 - Current
Supervisor Landfill and Transfer Station
Waste Management
06.2004 - Current
Associate of Applied Science - Management
Glendale Community College
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