Gregory Johnson
Cleburne,TX
Summary
Experienced with a proven track record at Joshua ISD, enhancing facility safety and cleanliness while demonstrating exceptional problem-solving abilities and a strong work ethic. Skilled in deep cleaning and customer service, effectively managing high-stress situations and fostering customer loyalty. Achieved notable improvements in service quality and efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Custodial Specialist
Joshua ISD
07.2024 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Collaborated with other custodial staff members to ensure consistent service quality across all areas.
- Maintained thorough documentation of completed tasks for accurate record-keeping purposes.
- Assisted in organizing special events or projects requiring additional custodial support on short notice.
- Improved facility safety by promptly addressing spills, hazards, or other potential risks as they arose.
- Enhanced cleanliness and safety by implementing efficient custodial practices in various facilities.
- Utilized time-management skills effectively, prioritizing tasks according to urgency while managing multiple responsibilities simultaneously.
Customer Service Representative
Clearwater Express
03.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and Clearwater Express
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Food Service Worker
Wendys Fast Food
02.2023 - 02.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
File Manager
Lonestar Tax and Insurance
07.2022 - 02.2023
- Implemented regular file audits to maintain accuracy and compliance with industry regulations.
- Served as the primary point of contact for all file management inquiries within the department, providing prompt assistance when needed.
- Eliminated outdated files according to established retention schedules, keeping the database current and accurate.
- Collaborated with IT department to develop data backup protocols, safeguarding crucial company information.
Education
High School Diploma -
05-2023
- Completed AP course in geometry
- Completed AP course in english
- Completed AP course in biology
- 3.4 GPA
Skills
- Strong Work Ethic
- Deep cleaning expertise
- Chemical handling knowledge
- Groundskeeping knowledge
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Money Handling
- Safe Food Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Custodial Specialist - Joshua ISD
07.2024 - Current
Customer Service Representative - Clearwater Express
03.2024 - 07.2024
Food Service Worker - Wendys Fast Food
02.2023 - 02.2024
File Manager - Lonestar Tax and Insurance
07.2022 - 02.2023
Cleburne Highschool - High School Diploma,
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