Gregory Johnson
Loretto,MN
Summary
Dynamic Emergency Response Manager with a proven track record at Service Master DSI, excelling in incident command and emergency scene management. Leveraged leadership skills to enhance team performance and streamline communication, achieving rapid response times. First aid certified, demonstrating resilience and commitment to community safety through effective resource allocation and public outreach initiatives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Firefighter
West Suburban Fire District
03.2008 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
Emergency Response Manager
Service Master DSI
12.2024 - 08.2025
- Contributed to a constant state of readiness within the emergency response team by maintaining high levels of motivation, discipline, and morale.
- Streamlined communication between emergency personnel for improved coordination during critical incidents.
- Achieved excellent response times by closely monitoring dispatch information systems and optimizing deployment strategies.
- Established strong relationships with community stakeholders through public outreach initiatives, increasing cooperation during emergency situations.
- Managed the allocation of resources during emergencies, ensuring timely and effective response to various situations.
- Evaluated team performance after each incident to identify areas for improvement and implement necessary changes.
- Was on track to exceed sales goals before position was eliminated.
Owner
Sunburst Heating & A/C Inc.
09.1993 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Sales Representative
Innovative Basement Authority
06.2024 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Fostered collaborative environment, sharing best practices among sales team.
- Participated in trade shows and conferences to network and generate leads.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Wayzata High School
Wayzata, MN1989
Bachelor of Science - Business Management And Marketing
Baylor University
Waco, TX1993
Skills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Emergency scene management
- Leadership and supervision
- Hazardous materials handling
- Cultural sensitivity
- Incident command system
Timeline
Emergency Response Manager
Service Master DSI
12.2024 - 08.2025
Sales Representative
Innovative Basement Authority
06.2024 - 11.2024
Firefighter
West Suburban Fire District
03.2008 - Current
Owner
Sunburst Heating & A/C Inc.
09.1993 - 12.2024
High School Diploma -
Wayzata High School
Bachelor of Science - Business Management And Marketing
Baylor University
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