Michelle Fenwick
Waldorf,MD
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Outgoing Office Administrator with [Number] years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Well-rounded [Job Title] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Office Administrator
Harborview Dental
Oxon Hill, MD
04.2012 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Office Administrator
Dr. Parand Alavi, MD
Upper Marlboro, MD
06.2000 - 06.2012
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
AAS Dental Assisting - Dental Assisting
Charles County Community College
La Plata, MD05-1990
High School Diploma -
La Plata High School
La Plata, MD06-1988
Languages
English
Full Professional
Character Traits
- Reliable
- Committed
- Integrity
- Service Before Self
- Innovative
- Leveled Headed
Areas of Expertise
- Office Management
- Patient Relations
- Customer Care
- Administrative Procedures
References
References available upon request.
Timeline
Office Administrator
Harborview Dental
04.2012 - Current
Office Administrator
Dr. Parand Alavi, MD
06.2000 - 06.2012
AAS Dental Assisting - Dental Assisting
Charles County Community College
High School Diploma -
La Plata High School