Gregory Jones
Los Angeles,CA
Summary
Accomplished Operations Manager with a proven track record at CFMC and Parts or Rides Express, enhancing customer service and quality assurance. Expert in strategic planning and financial management, I led teams to exceed financial targets through innovative cost control and dynamic communication, achieving high-quality standards and strengthening client relationships. Skilled in decision-making and inventory management, consistently maintaining excellence.
Overview
7
7
years of professional experience
Work History
Manager of Operations
CFMC
03.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Parts or Rides Express
01.2021 - 09.2024
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
Education
Associate of Arts - Business Administration And Management
El Camino College
Torrance, CA06-2002
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Data analysis
- Risk management
- Inventory control
- Financial management
- Building and facility management
Timeline
Manager
Parts or Rides Express
01.2021 - 09.2024
Manager of Operations
CFMC
03.2018 - Current
Associate of Arts - Business Administration And Management
El Camino College
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