Gregory J. Roch II
Cranston,RI
Summary
Accomplished Manager at Lightspeed POS Montreal with a proven track record of enhancing customer satisfaction and loyalty through effective account management and team leadership. Sales expert who consistently surpasses goals, achieving over 125% of annual quota at Upserve by Lightspeed. Exceptional in sales and project management, driving team collaboration and technical competencies. Dedicated, hardworking professional with a solid history of balancing team performance, customer service targets, and business objectives. Skilled in optimizing procedures and maximizing productivity through close employee collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Account Mangement
Lightspeed POS Montreal
Providence, RI
04.2024 - Current
- Reporting directly to the VP of Sales, responsible for managing a team of Account Managers of over 3,000 accounts with an annual quota of over 100% net retention by aligning customer business priorities to POS Software solutions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Senior Account Manager
Upserve by Lightspeed
Providence, USA
03.2019 - Current
- Reporting directly to Director of Hospitality of North America, was responsible for managing a territory of over 1,000 accounts with a $819,000 annual quota by aligning customer business priorities to POS Software solutions
- ~Two-time President's Club qualifier - over 125% of annual quota.ta
- Developed and implemented an internal territory plan and managed sales through forecasting in Salesforce
- Responsible for generating new leads, managing incoming leads, and actively working pipeline of software products and upgrades for book of business
- Cross Departmental collaboration for enhanced problem solving and negotiation
Training Manager
Tunstall Americas
Pawtucket, USA
11.2017 - 03.2019
- Manage seven different training programs over 2 sites
- Developed companywide needs analysis
- Designed, modified and implemented curriculum for each of the seven programs
- Developed monthly refresher training across all platforms
- Worked with high level decision makers to negotiate and integrate local and state training
Auto & Home Insurance Sales Consultant
GEICO
Warwick, USA
07.2012 - 11.2017
- Meet and exceed Sales goals by closing, and cross selling the Auto and Home products
- Top producer 5 consecutive years
- Implement and track growth of internet marketing program
- Instruct sales and service agents on new products as well as refresher courses on current products and procedures
- Contact potential clients through our internet tracking program
- Redesign and implement employee sales incentive program
Commercial Sales Consultant
Gates Insurance Agency Inc.
Wakefield, USA
07.2011 - 07.2012
- Prospect and obtain new commercial clients as well as servicing and cross selling existing clients
- Define and educate complex policy coverage and benefit information to external customers
- Meet and exceed Sales goals by closing, and cross selling the Auto, Home and Commercial products
Auto & Home Insurance Inside Sales Consultant
MetLife
West Warwick, USA
12.2007 - 07.2011
- Provide quality customer relationships in the sales organization of the auto and home insurance division
- Meet and exceed Sales goals by closing, and cross selling the Auto and Home products
- 2010 Top Sales Conference Qualifier
Education
Bachelor of Science - Human Science and Services
University of Rhode Island
Skills
- Sales Expertise
- Sales management
- Team Collaboration
- Excellent Technical Competencies
- Report Writing/Creation
- Business Administration
- Precise/Accurate/Detailed
- Records management
- Skilled as the first point of contact
- Project Management
Accomplishments
- 3 time President's Club winner
Certification
- Six Sigma Black Belt
Timeline
Manager, Account Mangement
Lightspeed POS Montreal
04.2024 - Current
Senior Account Manager
Upserve by Lightspeed
03.2019 - Current
Training Manager
Tunstall Americas
11.2017 - 03.2019
Auto & Home Insurance Sales Consultant
GEICO
07.2012 - 11.2017
Commercial Sales Consultant
Gates Insurance Agency Inc.
07.2011 - 07.2012
Auto & Home Insurance Inside Sales Consultant
MetLife
12.2007 - 07.2011
Bachelor of Science - Human Science and Services
University of Rhode Island
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