Gregory J. Taylor
Nottingham,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Care Giver
Private Client
Middle River, MD
03.2024 - 01.2026
- Assisted my grandmother with daily living activities, ensuring comfort and dignity.
- Administered medication and monitored health conditions to ensure safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Managed completion of household chores to maintain a clean and organized living environment.
- Executed regular maintenance tasks for outside landscaping, including planting, pruning, and lawn care.
- Managed procurement of groceries and household essentials, maintaining a well-stocked home environment.
- Managed logistics for grandmother's appointments, providing reliable transportation to enhance her mobility and access to care.
- Implemented effective communication strategies to address grandma's needs promptly.
- Enhanced grandma's comfort by providing compassionate and attentive care, addressing her needs and preferences.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to safety.
Budtender
Euphoria Wellness
Las Vegas, NV
04.2023 - 02.2024
- Educated customers on product selection and usage based on individual needs.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Trained new staff on operational procedures and customer engagement techniques.
- Implemented best practices for compliance with state regulations and safety standards.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Budtender
Ayr Wellness Co.
Las Vegas, NV
04.2021 - 01.2023
- Streamlined communication between management and staff to optimize store operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with [Number]% accuracy rate.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
Landscape Foreman
Mow Blow and Go
Glen Arm, MD
03.2017 - 12.2019
- Implemented quality control measures during all phases of landscaping projects to maintain aesthetic standards.
- Performed planting, watering, mulching, and edging of lawns.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Maintained grounds by trimming, weeding, and general clean-up.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Owner/Operator Landscaper
Terripan Lawn Cares Services
Baltimore, MD
04.2008 - 08.2017
- Developed comprehensive lawn care plans tailored to client needs and preferences.
- Managed operational budget, ensuring cost-effective service delivery and resource allocation.
- Trained and mentored staff on best practices in landscaping techniques and customer service.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Oversaw scheduling of services, optimizing workforce efficiency and client coverage.
- Enhanced customer retention through effective communication and personalized follow-up strategies.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Operated lawn care equipment efficiently, ensuring optimal performance and safety standards.
- Executed daily maintenance tasks, contributing to overall service quality and customer satisfaction.
- Worked outside in all weather conditions.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Coordinated seasonal planting schedules, optimizing workflow and resource allocation for maximum productivity.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Removed debris and waste from outdoor areas.
Bartender
Claddagh Restaurant & Pub
Baltimore, MD
05.2008 - 02.2017
- Crafted and served a diverse range of cocktails, ensuring high-quality standards.
- Managed bar inventory, tracking supplies to optimize stock levels and reduce waste.
- Trained and mentored new bartenders on drink preparation techniques and service protocols.
- Developed innovative cocktail recipes, enhancing menu offerings to attract customers.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar/Restaurant Owner/Operator
Elliotts Pour House
Baltimore, MD
01.2005 - 04.2008
- Developed and implemented operational procedures to enhance service efficiency.
- Managed staff training programs to ensure high standards of customer service.
- Oversaw inventory management, reducing waste and optimizing supply chain processes.
- Created and maintained positive relationships with vendors and suppliers for quality ingredients.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Operated bar equipment, ensuring optimal performance and quality standards.
- Assembled products according to changing daily work orders and specific customer needs.
Bartender
Claddagh Restaurant & Pub
Baltimore, MD
02.1997 - 01.2005
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
AA - General Studies
CCBC
Baltimore, MD01-2003
Skills
- Supportive engagement
- Prioritization and scheduling
- Aged care assistance
- Problem-solving
- Customer service
- Goal oriented
- Product knowledge
- Customer complaint resolution
- Adaptability and flexibility
Timeline
Care Giver
Private Client
03.2024 - 01.2026
Budtender
Euphoria Wellness
04.2023 - 02.2024
Budtender
Ayr Wellness Co.
04.2021 - 01.2023
Landscape Foreman
Mow Blow and Go
03.2017 - 12.2019
Bartender
Claddagh Restaurant & Pub
05.2008 - 02.2017
Owner/Operator Landscaper
Terripan Lawn Cares Services
04.2008 - 08.2017
Bar/Restaurant Owner/Operator
Elliotts Pour House
01.2005 - 04.2008
Bartender
Claddagh Restaurant & Pub
02.1997 - 01.2005
AA - General Studies
CCBC