Gregory Kelleher
Kissimmee,Florida
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cast Member
Disney Worldwide Services, Inc.
09.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Helped maintain order during busy periods by directing foot traffic flow as needed around attractions or dining areas to maximize efficiency for park operations.
Transportation Security Officer
Transportation Security Administration, TSA
09.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Skills
- Quick-learning
- Strong teamwork
- Public Speaking
- Leadership Qualities
- Exceptional communication
- Creativity and Innovation
- Brand representation
- Exceptional communicator
- Professional Demeanor
- Exceptional interpersonal skills
- Work Prioritization
- Goal Development
- Special Events
Certification
Certified for PreCheck screening
CT certified
KCM certified
Timeline
Cast Member
Disney Worldwide Services, Inc.
09.2022 - Current
Transportation Security Officer
Transportation Security Administration, TSA
09.2021 - Current
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