Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Kirby

GRAND JUNCTION,CO

Summary

Dynamic and compassionate Senior Home Health Caregiver with a proven track record at Private Duty, excelling in chronic disease management and emotional support. Recognized for enhancing patient mobility and quality of life through tailored care plans and effective communication, ensuring adherence to medication schedules and promoting independence.

Overview

27
27
years of professional experience

Work History

Senior Home Health Caregiver

Private Duty
06.2017 - 01.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.

Front Desk Manager

Ramada Inn
03.2016 - 05.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Restaurant Manager

Blimpie Subs & Salads
03.1997 - 03.2004
  • Enhanced trainee retention rates via ongoing feedback and coaching sessions.
  • Reduced onboarding timeframes by designing efficient orientation processes for new hires.
  • Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
  • Increased trainer productivity by introducing time-saving teaching tools and resources.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
  • Coordinated cross-functional training programs, streamlining knowledge transfer between departments.
  • Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
  • Collaborated with management to identify skill gaps and develop targeted training initiatives.
  • Created interactive e-learning modules for remote trainee accessibility, promoting flexible learning options.
  • Optimized training schedules to maximize resource utilization while minimizing downtime for employees.
  • Established a supportive learning environment that fostered open communication and encouraged active participation from all trainees.
  • Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
  • Consistently received positive feedback from both trainees and managers on the effectiveness of my training sessions.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Quality Assura Coordinator Nce Analyst

Choice Hotels
01.2006 - 11.2010
  • Designed a company-wide accessible drive in Microsoft Excel for scoring agent calls.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.

Call Center Trainer

Choice Hotels
01.2006 - 11.2010
  • Enhanced trainee retention rates via ongoing feedback and coaching sessions.
  • Reduced onboarding timeframes by designing efficient orientation processes for new hires.
  • Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
  • Increased trainer productivity by introducing time-saving teaching tools and resources.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
  • Coordinated cross-functional training programs, streamlining knowledge transfer between departments.
  • Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
  • Collaborated with management to identify skill gaps and develop targeted training initiatives.
  • Created interactive e-learning modules for remote trainee accessibility, promoting flexible learning options.
  • Optimized training schedules to maximize resource utilization while minimizing downtime for employees.
  • Established a supportive learning environment that fostered open communication and encouraged active participation from all trainees.
  • Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
  • Enhanced trainee performance by implementing customized training modules tailored to individual needs.
  • Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
  • Consistently received positive feedback from both trainees and managers on the effectiveness of my training sessions.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Education

GED - General Studies

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Meal preparation
  • Physical therapy support
  • Emotional support
  • Vital signs monitoring
  • Personal hygiene assistance
  • Compassionate care
  • Chronic disease management
  • Medical equipment operation
  • Nutrition management
  • Fall prevention
  • Patient care
  • First aid and safety
  • Behavioral support
  • Feeding assistance
  • Dressing assistance
  • Wound care
  • Care plan management
  • Recording vital signs
  • Light housekeeping
  • Patient transport
  • Mobility support
  • Ambulation assistance
  • Housekeeping
  • Schedule management
  • Bedside care
  • Pain management
  • Infection control
  • Nutritional meal preparation
  • Patient lifting techniques
  • Toileting assistance
  • Personal care services
  • Daily charting
  • Heavy lifting
  • Home health aide
  • Elder care
  • Blood glucose monitoring
  • Progress monitoring
  • Emotional support and companionship
  • Administering medications
  • Documentation and reporting
  • Activities of daily living (adls)
  • Diabetic health management
  • Personal care aide (PCA)

Timeline

Senior Home Health Caregiver

Private Duty
06.2017 - 01.2024

Front Desk Manager

Ramada Inn
03.2016 - 05.2017

Quality Assura Coordinator Nce Analyst

Choice Hotels
01.2006 - 11.2010

Call Center Trainer

Choice Hotels
01.2006 - 11.2010

Restaurant Manager

Blimpie Subs & Salads
03.1997 - 03.2004

GED - General Studies

Maricopa Community Colleges, Mesa Community College

Similar Profiles

CREATE PROFILE
Gregory Kirby