Gregory Koonce
Lillington,NC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
The Trademark Company
2024.02 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts and communicated with around 30 to 40 customers a day.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
Firearms Sales Outfitter
Bass Pro Shops
2023.04 - 2024.02
- Assisted on average 40 - 50 customers a day with purchasing decisions by providing relevant product and regulatory information
- Processed as many as 10 background checks daily using electronic NICS checks
- Led the department in sales and helped implement strategies to ensure success for all members of the team
- Enforced both state and federal law as well as store policy to ensure the correct measures were taken during the purchase of a firearm.
Tech Sales Associate
Staples
2022.01 - 2023.03
- Addressed, and negotiated prices, and terms of sales and service agreements
- Provided customers with ongoing technical support
- Emphasized product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Resolved an average of 120 customer issues per month through active communication and dedicated research skills.
Manager, Shift Leader, Team Member
Chick Fil A
2018.04 - 2021.08
- Managed and motivated over 30 employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained a professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Education
Masters Business Administration - Leadership
Campbell University
Buies Creek, NC12.2023
Bachelors Business Administration -
Campbell University
Buies Creek, NC12.2023
Skills
- Team Leadership
- Complex Problem-Solving
- Performance Management
- Time Management
- Sales management
- Negotiation
- Marketing and sales
- Customer Service
- Microsoft Outlook, Word, and Excel
- Customer Relationship Management (CRM)
References
- Brian Eastland, 702-235-5692
- Christopher Wilder, 919-492-1347
- Keith Biegert, 919-608-2074
Timeline
Account Manager
The Trademark Company
2024.02 - Current
Firearms Sales Outfitter
Bass Pro Shops
2023.04 - 2024.02
Tech Sales Associate
Staples
2022.01 - 2023.03
Manager, Shift Leader, Team Member
Chick Fil A
2018.04 - 2021.08
Masters Business Administration - Leadership
Campbell University
Bachelors Business Administration -
Campbell University
Similar Profiles
Diana ThompsonDiana Thompson
Startup Founder at Savannah Company TrademarkStartup Founder at Savannah Company Trademark
ALVARO DEL BARCOALVARO DEL BARCO
Trademark Attorney at Sortify T/A Trademarks Online / Trademark PlanetTrademark Attorney at Sortify T/A Trademarks Online / Trademark Planet
Shantell HeiberShantell Heiber
Primary Patent Examiner at United States Patent & TrademarkPrimary Patent Examiner at United States Patent & Trademark