GREGORY LACKEY
Covington,Georgia
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Bardi
03.2025 - Current
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Performed routine maintenance on heating and cooling systems.
- Inspected cooling systems and identified potential problems.
Service Technician
Sears Home Services, A Division Of The Sears Holding
12.2024 - 03.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Independent Contract Driver
T Force
04.2018 - Current
- Managed multiple tasks simultaneously while delivering packages within designated time frames.
- Adapted quickly to changing weather conditions such as rain, snow, and ice, ensuring safety first.
- Provided timely feedback regarding any delays or problems encountered during delivery route.
- Demonstrated strong customer service skills by providing courteous, friendly interactions with customers.
Service Technician
lackey's heating and air
04.2018 - Current
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Identified parts needed for repairs and ordered them as needed.
- Conducted preventative maintenance on equipment to optimize performance.
- Conducted electrical repairs on various components such as motors, relays and switches.
- Performed preventative maintenance on a variety of HVAC systems, including troubleshooting and repair.
- Installed new HVAC units according to manufacturer specifications in residential settings.
Service Technician
ACS
08.2016 - 04.2018
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Maintained detailed records of service visits and customer requests.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Troubleshot and repaired various electronic systems to resolve customer issues.
- Conducted electrical repairs on various components such as motors, relays and switches.
- Responded promptly to emergency service requests in order to minimize customer downtime.
- Performed preventative maintenance on a variety of HVAC systems, including troubleshooting and repair.
- Maintained records of service calls, customer complaints and work orders to ensure accurate documentation.
- Repaired components such as compressors, condensers, evaporators and other related parts.
- Installed new HVAC units according to manufacturer specifications in residential settings.
Service Technician
confort now heating and air
01.2013 - 08.2016
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Identified parts needed for repairs and ordered them as needed.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Maintained detailed records of service visits and customer requests.
- Conducted electrical repairs on various components such as motors, relays and switches.
- Responded promptly to emergency service requests in order to minimize customer downtime.
- Completed service ticket documentation and obtained signatures before leaving customer sites.
- Performed preventative maintenance on a variety of HVAC systems, including troubleshooting and repair.
- Repaired components such as compressors, condensers, evaporators and other related parts.
- Installed new HVAC units according to manufacturer specifications in residential settings.
- Followed wiring diagrams to inspect electrical connections, wiring and relays.
Education
commercial refrigeration -
dekalb technical college
04.2011
air conditional tecnology - undefined
dekalb technical college
12.2010
GED - undefined
dekalb technical college
05.2003
Skills
- Strong work ethic
- Safe driving practices
- Adaptable to change
- Clean driving record
- Customer service
- Excellent communication
- Installation and repair
- Troubleshooting skills
- Professional and courteous
- Maintenance and repair
- Preventive Maintenance
Certification
- EPA Certification (universal)
- Air conditional technology diploma
- Commercial refrigeration diploma
Timeline
Service Technician
Bardi
03.2025 - Current
Service Technician
Sears Home Services, A Division Of The Sears Holding
12.2024 - 03.2025
Independent Contract Driver
T Force
04.2018 - Current
Service Technician
lackey's heating and air
04.2018 - Current
Service Technician
ACS
08.2016 - 04.2018
Service Technician
confort now heating and air
01.2013 - 08.2016
air conditional tecnology - undefined
dekalb technical college
GED - undefined
dekalb technical college
commercial refrigeration -
dekalb technical college
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