Greg Lawrence
Learning And Development Specialist
Union,Maine
Summary
Experienced management professional with 20 years of experience in the Learning and Development Field. Strong communication skills, multitasking abilities, and attention to detail. Expertise in onboarding, presentation skills, adult learning, and training methodologies. Proven track record in managing high-pressure situations and offering dedicated, empathetic, and professional service. Background in Allied Health and banking industry provides a unique perspective for the desired role. Committed to contributing to organizational success through proactive training and coaching. Ready for new challenges and continued professional growth. Knowledgeable Learning and Development Specialist with solid foundation in designing and implementing effective learning programs. Adept at enhancing employee performance through targeted training initiatives and curriculum development. Demonstrated ability to utilize instructional design and adult learning principles to drive engagement and retention.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Central Station Manager
Seacoast Security Inc.
10.2015 - 11.2023
- Proven stress tolerance, acute alertness, and coping skills, managing the mobilization of first responders to emergency locations, and ensuring all state/federal guidelines are upheld
- Responsible for all Management aspects of Central Station, including hiring, training, performance appraisals, and ongoing employee development
- Owned responsibility for team actions and reactions toward the collaborative goals of reducing customer and company risk management
- Established the company's premier program of Response Time tracking system with definitive dispatcher goals, ensuring compliance with all state and federal regulations and requirements
- Developed, defined, and facilitated a successful debut dispatcher training program, lengthening training time, information, and methods. Developed and designed all training materials and assessments including a 120-page training manual.
- Increased departmental retention rate by 150% over a year's time increasing company ROI
- Managed dispatch teams effectively, leading to seamless coordination between central station personnel and field units during emergencies.
Customer Care Specialist
Camden National Bank
10.2024 - Current
- Responsible for customer assistance, requests, and inquiries across a wide range of topics in the finance industry
- Proven superior communication skills utilized in giving instruction, training, coaching, and addressing issues in a high-pressure, fast-paced environment
- Professional knowledge of contact center metrics and analytics
- Used exceptional communication to connect with customers, assess needs, and present solutions.
General Manager
Thorndike Creamery
- Food Industry Customer Service
- Supervision of 20+ employees
- All Management functions of store operations, including onboarding, training, payroll and benefits, tax compliance, and State Labor Compliance
- Specialized Family Dining establishment designed and tailored for community youth to grant a first impression of the general workforce and to cultivate a primary work ethic within them
- Developed and educated 'first job' employees through a challenging onboarding and training process and professional development to build, coach, and manage a cohesive team
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Recreational Therapy Director
Maine General Medical Center
- Director of therapy department supervising 3+ employees
- Planned, developed, directed, and evaluated comprehensive recreation programs for elderly patients
- Identified opportunities for the development and implementation of new program areas
- Developed, implemented, and facilitated visionary 'Healthcare Customer Service' Program that was adopted and instituted as a primary onboard training program for all Maine General Long-term Care locations and new hires
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Education
Diploma - Advanced Placement Curriculum
Lawrence High School
Fairfield, MaineAssociate's degree - Respiratory Therapy/Allied Health
Kennebec Valley Technical College
Fairfield, MESkills
Customer Service
Detail Oriented
Dynamic
Collaboration
Active Listening
Coaching
Presentation Facilitation
Compassion
Flexibility
Career development
Onboarding programs
Learning management systems
Certification
Diploma- Learning and Dervelopm,ent Certification- CPD AccredittedDevelopment Certification CP
Timeline
Diploma- Learning and Dervelopm,ent Certification- CPD AccredittedDevelopment Certification CP
07-2025
Customer Care Specialist
Camden National Bank
10.2024 - Current
Central Station Manager
Seacoast Security Inc.
10.2015 - 11.2023
General Manager
Thorndike Creamery
Recreational Therapy Director
Maine General Medical Center
Diploma - Advanced Placement Curriculum
Lawrence High School
Associate's degree - Respiratory Therapy/Allied Health
Kennebec Valley Technical College
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