Gregory Ledoux
Manager
RALEIGH,NC
Summary
Highly proactive manager with 28 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
28
28
years of professional experience
Work History
Restaurant Manager
The Village Deli An Grill
07.1996 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Built a brand legacy from the ground up.
- Consistently managed brand reputation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Certification - Software Development, Coding
NCSU Software Development Skills
Online08.2023
Skills
- Staff Management
- Menu Development
- Operations Management
- Schedule Coordination
- Recruitment
- Customer Engagement
- Supervisory Skills
- Kitchen Equipment Operation and Maintenance
- Business Operations Expertise
- Supply Chain Management
- Team Management
- Organization and Prioritization
- Complaint Resolution
Timeline
Restaurant Manager
The Village Deli An Grill
07.1996 - Current
Certification - Software Development, Coding
NCSU Software Development Skills
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