Provide direct assistance and training to end users in the operation of AV systems
Perform routine preventive maintenance checks & services on AV/VTC systems
Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
Provide Show Tech Support of planned events, both onsite and off, as needed
Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
Perform service level troubleshooting and maintenance support on AV & VTC systems
Setup and monitor video calls as needed.
Ensure vendor compliance with all Customer safety and procedural guidelines at all times
Track all maintenance activity start to finish with proper documentation
Maintain sufficient spares on hand to affect rapid problem resolution for routine service issues
Coordinate RMA processing and parts procurement as needed
Coordinate outside rental & staging services for special events as needed
Maintain accurate inventory on all AV/VTC systems including spare parts
Project manage Multiple onsite projects both local and remote.
Design, engineer and implement L3’s AV standards in new conference rooms across multiple locations
Procure and implement equipment for both IT and AV
Manage team of contractors doing various AV/IT work throughout Brevard County
Manage IT based equipment for AV support
Procure and assemble PCs for Showroom space at L3harris
Various DSP and Crestron Programming
Provide executive support for CEO of L3Harris
Integrate and implement current standards based off feedback from current users for future projects across all L3 Harris