Gregory Lentini
Leander,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
Epic Fun
Austin, TX
02.2022 - 06.2024
- Oversaw operations of a multi-outlet facility
- Supervised renovations of entire FEC
- Developed new inventory procedures and POS management system
- Installed daily SOPs with leadership and line-level staff to maintain daily operational standards
- P&L, annual budget creation and oversight
- Diverse in Market and Industry Knowledge
- Comprehensive training programs for management and associates
- Created strategic marketing placements to increase operational revenue.
Assistant General Manager
Indigo Play
Austin, TX
08.2020 - 02.2022
- Directed all aspects of daily operations, including staff scheduling, facility maintenance, and inventory management
- Ensured compliance with safety regulations and standards
- Developed and implemented efficient operating procedures to optimize productivity and customer satisfaction
- Provided ongoing coaching and performance feedback to maintain high standards of service
- Fostered a positive and collaborative work environment that promotes teamwork and employee morale
- Ensured exceptional customer experiences by addressing inquiries, concerns, and feedback promptly and professionally
- Implemented strategies to drive revenue growth through marketing initiatives, upselling opportunities, and package deals
- Monitored and analyzed financial reports to identify areas for improvement and cost-saving measures.
General Manager
Southwest Theaters
Austin, TX
12.2018 - 03.2020
- Governed day-to-day operations, including scheduling, staffing, and ensuring compliance with company policies and procedures
- Collaborated with vendors and suppliers to maintain inventory levels and ensure timely delivery of concessions, tickets, and other supplies
- Monitored theater equipment and facilities to ensure optimal functionality and cleanliness
- Administered strategies to enhance the overall movie-going experience, such as special promotions, loyalty programs, and premium amenities
- Recruited, trained, and supervised a team of theater staff, including concession workers, ushers, and box office employees
- Provided ongoing coaching and performance feedback to develop staff skills and improve service quality
- Fostered a positive and inclusive work environment that promotes teamwork, accountability, and employee morale
- Analyzed financial reports and operational metrics to identify trends, opportunities, and areas for improvement.
Manager
Pinballz Arcade
Austin, TX
06.2017 - 12.2018
- Presided over day-to-day operations of the arcade, including opening and closing procedures, staff scheduling, and ensuring compliance with company policies and procedures
- Supervised and maintained arcade equipment to ensure optimal functionality and safety standards
- Coordinated with vendors and suppliers to replenish game tokens, prizes, and other inventory as needed
- Implemented strategies to enhance the overall arcade experience, such as organizing tournaments, events, and promotions
- Provided ongoing coaching and performance feedback to develop staff skills and maintain service excellence
- Fostered a positive and collaborative work environment that promotes teamwork, accountability, and employee morale
- Monitored financial performance and operational metrics to identify trends, opportunities, and areas for improvement
- Cultivated relationships with local businesses, schools, and community organizations to enhance brand awareness and customer loyalty.
Education
B.S. in Human Resource Management -
Villanova University (Online)
07.2020
B.S. in Sociology -
Centenary University
05.2014
Cliffside Park High School
06.2010
Skills
- Executive team leadership
- Inventory report generation
- Client/Vendor relations
- Market Analysis
- Budgeting and FInance
- Project Management
- Team liaison
- Staff Supervision
- Operations Oversight
- Schedule Management
- Strong, verbal communication
- Customer Relationship Management
Timeline
General Manager
Epic Fun
02.2022 - 06.2024
Assistant General Manager
Indigo Play
08.2020 - 02.2022
General Manager
Southwest Theaters
12.2018 - 03.2020
Manager
Pinballz Arcade
06.2017 - 12.2018
B.S. in Human Resource Management -
Villanova University (Online)
B.S. in Sociology -
Centenary University
Cliffside Park High School
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