Gregory Lintner
Gladewater,TX
Summary
Versatile Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Professional with wealth of experience in field service operations, adept at troubleshooting, maintenance, and installation. Strong focus on team collaboration and achieving results, consistently reliable and adaptable to changing needs. Skilled in diagnostic tools, customer relations, and technical problem-solving, bringing solid work ethic and proactive approach to every task.
Experienced with advanced diagnostic techniques and equipment maintenance. Utilizes strong problem-solving skills to ensure optimal performance and minimal downtime. Track record of effective team collaboration and client satisfaction, consistently adapting to dynamic service environments.
Overview
25
25
years of professional experience
Work History
Lead Field Service Technician
CCSWB
08.2022 - Current
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $50,000
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Field Service Technician
CCSWB
04.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $20.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Attended on line and in person workshops and team meetings to maximize technical knowledge.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Over the Road Truck Driver {car Transporter}
SKS Haulin
06.2021 - 05.2022
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Contacted customers to report delayed delivery times.
- Verified contents of inventory loads against Bills of Lading.
- Invoiced, collected monies due and settled accounts with shippers each day.
Supervisor of Operations
Environmental Oil Recovery
04.2010 - 05.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided exceptional customer service to customers, increasing customer loyalty 52%.
- Drafted invoices for completed work.
- Supervised 15 employees , overseeing efficiency of used oil collection and delivery to end user.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Event Coordinator
Texas Mud Fest
01.2009 - 03.2010
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Planned large-scale events such as 4 Wheeler Rides, Monster Truck Shows, Music Concerts and Mud Bog Races.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Executed on-time and under-budget project management on complex issues for senior leadership.
- Led vendor negotiations to obtain cost-effective services and products.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Strategized long-term business needs while driving attendee feedback for process improvements.
Make Ready Supervisor
Coca Cola Enterprises
02.2000 - 12.2008
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI04.1983
Skills
- Inventory Management
- Service Quality
- Customer Service
- Reading Wiring Diagrams
- Valid Driver's License
- MS Office
- Verbal and Written Communication
- Technical Analysis
- Electrical Troubleshooting
- Time Management
- Installation and Repair
- Multiple Priorities Management
- Professional and Courteous
- Preventative Maintenance
- Equipment Knowledge
- Timely Reports Completion
- Digital Multimeters
- Accountability and Work Ethic
- Customer Needs Assessments
- Facility Upkeep
- Team Meetings
- Operational Efficiency and Safety
- System Documentation
- Reading Comprehension
- Coordination and Teamwork
- Hazard Prevention
- Technician Assistance
- Voltage Meters
- Account Issues
- Corrective Actions
- System installation
- Electrical systems
- Field repairs
- Diagnostic testing
- Mechanical aptitude
- Positive attitude
- Teamwork and coordination
- Customer service
- Problem-solving
- Troubleshooting and repair
- Repair and installation
- Power tools operation
- Service quality
- Electrical troubleshooting
- Installation and maintenance
- Verbal and written communication
- Technical support
Accomplishments
United States Army -Tactical Transport Helicopter Repairer
1987 - 1991
Contact
Gladewater, TX 75647
Education
Wisconsin Dells, WI
Timeline
Lead Field Service Technician
CCSWB
08.2022 - Current
Field Service Technician
CCSWB
04.2022 - Current
Over the Road Truck Driver {car Transporter}
SKS Haulin
06.2021 - 05.2022
Supervisor of Operations
Environmental Oil Recovery
04.2010 - 05.2021
Event Coordinator
Texas Mud Fest
01.2009 - 03.2010
Make Ready Supervisor
Coca Cola Enterprises
02.2000 - 12.2008
High School Diploma -
Wisconsin Dells High School
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