Gregory Little
Daytona Beach,FL
Summary
Demonstrated success in account management, sales pipeline development and customer relations. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
Senior National Account Manager
AT&T Solutions Platinum Telecom
01.2020 - Current
- Identified, contacted and cultivated relationships with potential clients, including C-level and directors
- Heavy Experience with Public Sector Accounts (Govt, Education, Healthcare) acquisition and management
- Developed/managed account funnel and incorporated diversified products portfolio
- Applied consultative approach to client relationship development, resulting in client retention rate of 98%
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals
- Managed collaboration with software partners to implement comprehensive data and network solutions
- Coordinated with multi level support teams to optimize solution design
- Collaborated with Channel Managers to increase revenue, profitability, sustainability
Regional Account Manager
AT&T Solutions Prime Communications
07.2016 - 12.2020
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Heavy Experience with Public Sector Accounts (Govt, Education, Healthcare) acquisition and management
- Communicated by phone, email and traveled for face to face contact for over 75 accounts.
- Utilized customer relationship management systems to document client interactions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Business Account Specialist
AT&T
06.2015 - 07.2016
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Prospected for new customers in target areas or demographics to bring in new business.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Director of Marketing and Sales
IE Studios
08.2013 - 08.2015
- Monitored and managed KPI reports for digital marketing and overall marketplace performance.
- Used analytics to evaluate performance and opportunities for improvements in merchandising, site activity and user behavior.
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Managed and drove corporate e-commerce, customer relationship management and social media platforms.
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
- Improved website visibility through development and implementation of SEO strategies.
Education
Bachelor of Science - Applied Psychology
Kennesaw State University
Kennesaw, GA05.2011
Skills
- SaaS solutions (VMware, SalesForce, MDM, AML, MaaS360)
- Salesforce CRM Software
- SLED, LED, Healthcare Verticals
- Government and Education Verticals
- Sales Quota Management
- Interdepartmental Collaboration
- Consultative Selling Techniques
- Product Management
- Global Client Management
- Lead Identification and Generation
- Growth Strategies
- Technical Solutions Development
Languages
Spanish
Professional Working
Timeline
Senior National Account Manager
AT&T Solutions Platinum Telecom
01.2020 - Current
Regional Account Manager
AT&T Solutions Prime Communications
07.2016 - 12.2020
Business Account Specialist
AT&T
06.2015 - 07.2016
Director of Marketing and Sales
IE Studios
08.2013 - 08.2015
Bachelor of Science - Applied Psychology
Kennesaw State University
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