Enthusiastic and experienced, eager to contribute to organization success through hard work, attention to detail and excellent organizational skills. Clear understanding of safety protocols ,Motivated to learn, grow and excel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Greater Chicago Food Depository
Chicago, IL
04.2024 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Analyzed and reported on key performance metrics to senior management.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Directed initiatives to improve work environment, company culture or overall business strategy.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Supervisor
Greater Chicago Food Depository
Chicago , IL
04.2021 - 04.2024
Motivated and trained employees to maximize team productivity.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Applied problem-solving skills to maintain team efficiency and organize workflows.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Mentored newly hired employees on operating equipment and safety and implemented training manual to use for reference.
Streamlined operations to improve process efficiency.(New jet reports for finding mispicks.)
Conducted routine inspections to check quality and compliance with established specifications.
Tracked inventory and prepared weekly produce distribution programs.
Operations -Receiving
Greater Chicago Food Depository
Chicago, IL
03.2016 - 04.2021
Responsible for the Loading and unloading of inbound and outbound loads .
Divided cargo received by account Number and intended location and program.
Checked for discrepancies, filled out and filed all paper work and bill of lading affiliated with loads.
Communicated all emergencies, discrepancies and delays due to carrier schedule changes to superiors .
Warehoused all incoming stock and delivered products to appointed designated locations.
Participated in warehouse improvement initiatives to advance operational efficiencies.
Picked inventory for specific routes according to route schedule.
Operated within all departments within operations.
Assumed additional responsibilities in absence of supervisor.
Communicated with floor managers to determine merchandise placement.
Shipping and receiving Team Lead
ETM Studios inc
Franklin Park, IL
04.2010 - 01.2013
Overseen and directed all shipping and receiving daily operations.
Redirected shipments en route in response to customer requests.
Estimated weights, heights and centers of balance to make precise placements.
Forecasted manpower requirements based on daily workload and company targets.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors to adjust work flow schedule to accommodate customers.
Led warehouse improvement initiatives to advance operational efficiencies.
Divided cargo received by account Number and intended location.
Conducted monthly inventories of materials on the work floor.
Maintained accurate stock records and schedules.
Shipping and receiving Clerk/Delivery driver/sales associate
Event Network-shedd aquarium/sears tower/childrens museum
Chicago, IL
06.2007 - 10.2009
Picked products for specific routes according to pick sheets.
Divided cargo received by account Number and intended location.
Placed, tagged and secured merchandise in diverse designated areas.
Conducted monthly inventories of materials on the work floor.
Cleaned and organized the store, including the checkout desk and displays.
Priced merchandise, stocked shelves and took inventory of supplies.
Mentored new sales associates to contribute to the store's positive culture.
Drove company truck for local and intra-state deliveries.
Education
High School Diploma -
Hubbard High School
Chicago, IL
2006
Skills
Operating forklifts/ training
Sorting inventory
Verifying deliveries
Unloading trucks
Consistently meeting daily goals
Verbal and written communication
Organized
Staff training
Ability to work independently
Dedicated team player
Flexible
Professional
Computer-savvy
Fast learner
Warehouse operations
Excellent time management
Problem-solving
Team leadership
Operations management
Decision-making
Employee relations and conflict resolution
Planning and implementation
Staff management
Inventory management
Operations oversight
Policies and procedures implementation
Staff development
MS office
Maintaining compliance
Inventory control
Process improvement
Performance management
Delegation
KPI tracking
Work flow planning
Unsurpassed work ethic
Cross-functional collaboration
Forecasting and scheduling
Performance reporting
Certification
Certified class 1-7 powered industrial trucks trainer, Forklift Academy - 3/22 to 3/25
ServSafe Food Protection Manager Course and certificate 6/22/21
Accomplishments
Development and implementation of new SOP's needed for warehouse technology updates.
Timeline
Operations Manager
Greater Chicago Food Depository
04.2024 - Current
Operations Supervisor
Greater Chicago Food Depository
04.2021 - 04.2024
Operations -Receiving
Greater Chicago Food Depository
03.2016 - 04.2021
Shipping and receiving Team Lead
ETM Studios inc
04.2010 - 01.2013
Shipping and receiving Clerk/Delivery driver/sales associate
Event Network-shedd aquarium/sears tower/childrens museum