Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
Generic

GREGORY LOUCKS

Buffalo,NY

Summary

Experienced in dispatching emergency and non-emergency road service and tows. I am also highly organized and have a solid knowledge of the surrounding areas.

Overview

15
15
years of professional experience

Work History

Dispatcher

MERJ Fleet Services
04.2018 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with road technicians and tow operators by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

CDL A TRUCK DRIVER/TRANSPORT CORPORATION OF AMERICA

Transport Corporation of America
09.2008 - Current
  • I was a key component in many different dedicated accounts including General Mills, Federal Express and EcoLab
  • Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
  • I assisted dispatchers and planners with scheduling return loads to minimize unloaded miles and maximize company profit
  • I communicated with customer service representatives at multiple companies.

Education

REGENTS DIPLOMA -

West Seneca East Senior High School
06.1990

Skills

  • I understand the importance of accurate and quick response to the situation at hand, making sur that the correct personnel are deployed to each individual situation
  • I have worked with many municipalities in Erie County and NYSDOT on accidents, arrests, impounds and blizzard vehicle removals and relocations
  • Dispatch Coordination
  • Data Entry

Other Experience

  • Professional phone skills and proficient at typing
  • knowledge of many computer programs with the ability to learn new skills quickly
  • Worked as a CDL A driver for more than 23 years
  • Performed many aspects of customer service including scheduling pick up and delivery appointments for both commercial and residential customers

Timeline

Dispatcher

MERJ Fleet Services
04.2018 - Current

CDL A TRUCK DRIVER/TRANSPORT CORPORATION OF AMERICA

Transport Corporation of America
09.2008 - Current

REGENTS DIPLOMA -

West Seneca East Senior High School

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GREGORY LOUCKS