GREGORY LUCSOK

GEICO

Getzville

05.2014 - Current

Reviewed customer insurance policies to ensure adequate coverage, and competitive pricing.
Spearheaded the development of scalable training programs with the ISD team, enhancing compliance and agent readiness.
Managed relationships with insurance underwriters to obtain optimal coverage and competitive pricing for property and casualty clients.
Conducted biweekly meetings to keep associates aligned with underwriting guidelines established by partner carriers and current insurance trends.
Executed regular audits to verify the implementation of action plans, and to drive performance and compliance adherence.
Partnered with internal departments to reduce transfer errors and improve customer outcomes, mitigating operational risk.
Maintained detailed records of associate performance trends, including retention metrics, compliance adherence, and attendance.
Delivered analytics and survey reporting to upper-management, contributing to data-driven decisions impacting quality scores and policy retention.
Provided technical support and troubleshooting assistance when needed.
Developed and implemented customer retention strategies to reduce churn rates.
Resolved customer complaints promptly and professionally.
Served as Turnover Champion, leading Buffalo Sales to best-in-class turnover.
Conducted regular performance evaluations through positive reinforcement and corrective feedback.

Summary