Gregory Lyons
Cincinnati,OH
Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating teams and shipments. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
Work History
Logistics Coordinator II
Total Quality Logistics Inc.
04.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Logistics Coordinator
Total Quality Logistics Inc.
03.2022 - 04.2023
- Tracked orders and notified customers of status or potential delays.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Logistics Account Executive
Total Quality Logistics Inc.
06.2021 - 03.2022
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Used consultative sales approach to understand and meet customer needs.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Connected customers with services based on individual needs and vendor capabilities.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Bachelor of Science - Communications
University of Cincinnati
Cincinnati, OH05.2021
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Punctual and Dependable
- Sales Support
- Efficiency Improvement
- Motivational Leadership
- Coaching and Mentoring
Timeline
Logistics Coordinator II
Total Quality Logistics Inc.
04.2023 - Current
Logistics Coordinator
Total Quality Logistics Inc.
03.2022 - 04.2023
Logistics Account Executive
Total Quality Logistics Inc.
06.2021 - 03.2022
Bachelor of Science - Communications
University of Cincinnati
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