Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Macleery

Kalamazoo,MI

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

21
21
years of professional experience

Work History

Assistant Manager, Dining Services Unit

Western Michigan University
Kalamazoo, MI
07.2023 - Current
  • Manage multiple cafés located throughout campus.
  • Responsible for all hiring, training, scheduling, and oversight of up to 120 student employees.
  • Order products utilizing various systems, manage delivery, control inventory, and establish product schedules to ensure timely customer service within budgetary guidelines.
  • Manage three full-time employees.
  • Monitor departmental budget and reporting for labor, equipment, and food.
  • Assess needs, and initiate maintenance or other appropriate actions to ensure the upkeep of facilities and equipment.

General Manager

Fazoli’s
11.2021 - Current
  • Manage every facet of a QSR business with annual revenue of $1.2 million
  • Led a team of 40 associates, shift leaders, and assistant managers.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Food and Beverage Supervisor

Firekeepers Casino
Battle Creek, MI
02.2020 - 11.2021
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Reviewed weekly sales reports to identify trends in sales volume for menu items.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
  • Served as a leader in the F&B department, as well as in the casino as a whole.
  • Resolved disputes in a professional manner with a focus on de-escalation
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Resolved customer complaints promptly in a professional manner.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.

Owner/Operator

Wok-N-Go Restaurants and Fortune's Tavern
Lexington, KY
09.2003 - 10.2008
  • Responsible for all aspects of running a small business including implementing responsive and timely solutions to logistical challenges and customer needs in a fast-paced environment
  • Managed the day-to-day operation as well as the development, expansion and marketing for a restaurant chain and sports bar with monthly sales up to $40,000
  • Utilized resourcefulness, imagination and negotiation skills to professionally complete construction project in previously unfinished space for 60% of budget, complying with applicable building codes
  • Supervised a staff of 10-15, providing leadership by example, instruction and suggestion
  • Performed all human resources and accounting functions including maintaining compliance with local, state and federal employment law and business filing requirements
  • Negotiated with distributors in order offer a quality food product at the lowest possible cost
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Bachelor of Arts - Journalism

University of Kentucky
Lexington, KY
01.2002

Skills

  • Retail operations management
  • Adaptability and flexibility
  • Workplace safety compliance
  • Staff training and development
  • Sales monitoring
  • Schedule oversight
  • Financial reporting
  • Scheduling and planning
  • Task delegation
  • Cost control
  • Employee engagement
  • Employee supervision
  • Corporate social responsibility
  • Conflict resolution
  • Team building
  • Customer relations
  • Employee performance evaluation
  • Workload management
  • Business development understanding
  • Decision-making
  • Staff development
  • Team leadership
  • Budget assistance
  • Recruiting and interviewing

Timeline

Assistant Manager, Dining Services Unit

Western Michigan University
07.2023 - Current

General Manager

Fazoli’s
11.2021 - Current

Food and Beverage Supervisor

Firekeepers Casino
02.2020 - 11.2021

Owner/Operator

Wok-N-Go Restaurants and Fortune's Tavern
09.2003 - 10.2008

Bachelor of Arts - Journalism

University of Kentucky

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Gregory Macleery