Gregory Maggard

• Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
• Created targeted action plans to increase brand awareness and stimulate retail sales.
• Boosted retail sales by developing and executing comprehensive marketing strategies.
• Increased retail sales by regularly promoting products and educating clients on their benefits.

• Assisted in daily operations by supervising sales floor activities and ensuring customer satisfaction.
• Coordinated staff schedules to optimize coverage during peak hours and improve service efficiency.
• Trained new employees on store policies, procedures, and customer service standards to enhance team performance.
• Monitored inventory levels and collaborated with suppliers to maintain stock availability and accuracy.
• Implemented visual merchandising strategies that increased product visibility and enhanced the shopping experience.
• Analyzed sales reports to identify trends and inform strategic decision-making for promotional campaigns.
• Led initiatives to streamline checkout processes, reducing wait times and improving customer flow through the store.
• Mentored junior staff, fostering a collaborative team environment focused on achieving sales targets and operational goals.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.

• Directed daily operations to ensure optimal store performance and customer satisfaction.
• Managed inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
• Trained and mentored staff on product knowledge, sales techniques, and customer service standards.
• Analyzed sales data to identify trends, adjust merchandising strategies, and enhance revenue growth.
• Developed promotional displays and initiatives to attract customers and increase foot traffic in-store.
• Implemented operational procedures that improved efficiency and streamlined workflow for team members.
• Led team meetings to communicate goals, provide updates, and foster a collaborative work environment.
• Ensured compliance with company policies, safety regulations, and loss prevention protocols in all operations.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.

Same as previous store manager position. Even managed both stores for a short time.

• Assisted customers in selecting products, ensuring a positive shopping experience.
• Managed cash register operations, processing transactions accurately and efficiently.
• Maintained product displays, ensuring merchandise was organized and visually appealing.
• Provided product knowledge to customers, helping them make informed purchasing decisions.
• Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
• Trained new associates on store policies and procedures to foster a cohesive work environment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Collaborated with team members to achieve monthly sales targets.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.

• Maintained clean and organized workstations to promote safety and operational efficiency.
• Assisted in training new employees on assembly procedures and safety protocols effectively.
• Monitored inventory levels of materials needed for assembly, facilitating timely restocking as required.
• Implemented suggestions for process improvements that enhanced productivity within the assembly line.
• Increased production efficiency by assembling components quickly and accurately.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Maintained high-quality standards with thorough inspections of assembled parts.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Collaborated effectively with team members to meet production targets consistently.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Reduced assembly errors by following detailed instructions and blueprints for each project.
• Collaborated with team members to improve production processes and maintain quality standards.
• Followed outlined specifications to implement assembly plans.
• Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
• Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
• Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
• Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
• Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
• Tested finished products to perform quality assurance and identify discrepancies.
• Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
• Streamlined assembly processes, leading to increased productivity.
• Expedited product delivery to customers by streamlining packing and shipping processes.
• Contributed to product development by providing feedback on assembly feasibility and design.
• Connected cables, tubes, and wiring according to specifications.
• Achieved significant reduction in assembly errors by implementing rigorous quality control checks.
• Reduced material waste, carefully following assembly instructions and protocols.
• Enhanced customer satisfaction by ensuring all products met rigorous quality standards.
• Supported environmental initiatives by efficiently recycling scrap materials.
• Contributed to company's reputation for reliability by consistently meeting production deadlines.
• Reduced downtime, promptly addressing and resolving equipment malfunctions.
• Improved product quality with meticulous attention to detail during assembly.
• Fostered culture of continuous improvement, suggesting several process enhancements.
• Maintained clean and safe work environment, adhering to health and safety protocols.
• Upheld strict adherence to safety protocols, significantly reducing workplace accidents.
• Enhanced assembly line efficiency by consistently meeting daily production targets.
• Followed safety protocols to maintain safe working environment.
• Assembled parts correctly according to specifications, reducing quality issues.
• Completed tasks on time to meet quality and safety standards.
• Recognized and reported defective material and equipment to shift supervisor.
• Inspected completed products to encourage quality and adherence to company standards.
• Trained new assembly personnel on proper use of equipment.
• Monitored inventory, keeping necessary supplies on hand.
• Assisted in development of new assembly processes.
• Performed daily maintenance and inspection of machinery to drive optimal performance.
• Carried out preventative maintenance, keeping tools and machinery functional.

• Developed workshop materials to support employee skill development and engagement.
• Coordinated logistics for events, ensuring all resources were available and prepared.
• Streamlined communication between departments to improve project alignment and execution.
• Assisted in implementing feedback mechanisms to gather participant insights for continuous improvement.
• Led discussions that fostered innovative ideas, promoting a culture of creativity within teams.
• Evaluated participant performance to tailor future training efforts for specific needs.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Identified areas in need of improvement and implemented solutions.
• Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
• Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
• Tailored facilitation styles to accommodate virtual and in-person settings, ensuring consistent engagement levels.
• Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
• Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
• Developed comprehensive workshop materials to improve participant understanding and engagement.
• Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
• Conducted post-event evaluations to gather feedback and implement improvements for future sessions.
• Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
• Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Prepared written opinions or decisions regarding cases.
• Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
• Gave plant wide speeches every quarter to over 300 people on the success of the program.
• Gave Steering Committee updates on the process and progress of the CI Program once a month in the Committee formal meeting
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• Managed tenant relations to ensure satisfaction and prompt resolution of issues.
• Implemented marketing strategies to attract prospective tenants and reduce vacancy rates.
• Oversaw property maintenance schedules to maintain optimal living conditions.
• Conducted regular property inspections to identify areas for improvement and preventive maintenance.
• Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
• Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
• Maximized occupancy rates through proactive marketing and timely processing of rental applications.
• Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
• Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
• Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
• Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
• Collected and maintained careful records of rental payments and payment dates.

• Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
• Assisted customers with purchases, providing friendly and efficient service.
• Operated cash register, handling transactions accurately and efficiently.
• Stocked shelves and maintained product displays to enhance store presentation.
• Processed fuel sales, ensuring compliance with safety standards and regulations.
• Collaborated with team members to optimize store operations during peak hours.
• Managed inventory levels, restocking items as needed to meet customer demand.
• Conducted regular cleanings of work areas and equipment to uphold cleanliness standards.
• Resolved customer inquiries and complaints, enhancing overall satisfaction experience.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Kept front check out area clean and organized for efficient service.
• Collaborated with team members to achieve store sales targets and improve overall performance.
• Boosted sales by effectively promoting products and engaging with customers.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Processed payments and returns with accuracy and efficiency.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
• Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Opened and closed store by balancing cash registers and receipts.
• Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
• Managed inventory to ensure optimal product availability for meeting customer needs.
• Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
• Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
• Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
• Scanned merchandise and bagged using appropriate strategies for different items.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Prioritized helping customers over completing other routine tasks in store.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Performed cash, card, and check transactions to complete customer purchases.

• Managed maintenance requests, ensuring timely response and resolution of tenant issues.
• Coordinated vendor services for repairs and routine maintenance tasks.
• Maintained accurate records of service requests and completed work orders.
• Assisted in developing preventive maintenance schedules to enhance property upkeep.
• Streamlined communication between tenants and maintenance teams for improved efficiency.
• Evaluated service outcomes, implementing enhancements to optimize workflow processes.
• Streamlined work order processes, resulting in faster response times to maintenance requests.
• Reduced downtime by efficiently coordinating maintenance tasks and prioritizing urgent requests.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Managed maintenance team of two employees and coordinated repair schedule according to priority level.
• Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
• Scheduled and oversaw maintenance, repair and installation activities.
• Utilized proper tools and materials to adhere to safety guidelines.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Monitored product quality and communicated necessary improvements to site superintendent.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Reviewed and studied blueprints to double-check installation and implementation project requirements.

Same as previous job of Sales Clerk at Speedway.