Gregory Maloy
Jonesboro,GA
Summary
Proactive and meticulous Managing Director with 6 years of experience in transforming underperforming organizations into top revenue producers. Strategic-thinking individual excelling at driving positive change. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director
NFC Amenity Management
11.2022 - Current
- Direct human resources operations for a crew of 5, including payroll administration, staff scheduling, and budget oversight, ensuring operational efficiency and fiscal responsibility.
- Promoted to Director from concierge position.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established policies to ensure effectiveness of security protocols.
Analyst (Intern)
Interon LLC
08.2023 - 05.2024
- Working under the guidance of senior cybersecurity professionals and ongoing training, assisted in monitoring, analyzing, and responding to security incidents, as well as implementing preventive measures to safeguard against cyber threats.
- Assisted in ensuring compliance with industry standards, regulations, and internal security policies.
- Participated in 10 security audits and assessments to evaluate the effectiveness of controls and identify areas for improvement.
Customer Service Agent
Delta Air Lines
10.2021 - 11.2022
- Achieved a Top 20 performance ranking for efficient delivery handling, demonstrating commitment to service excellence.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training of new agents with use of handheld device, troubleshooting, configuration, and procedures.
Customer Service Supervisor
Frontier Airlines dba ATS
04.2021 - 09.2021
- Enhanced team performance, achieving a 98% on-time service delivery rate through the implementation of stringent performance objectives.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Education
Some College - Business Management
Davenport University
Grand Rapids, MI05.2026
Certificate - Cybersecurity
AIU/DigitalCrafts Bootcamp
Atlanta, GA05-2023
Certification - Travel and Cruise Specialist
Travel Agent Campus
Orlando, FL11-2018
Skills
- Vulnerability Management
- Security Awareness Training
- Project Management
- Incident Response
- Risk Assessment
- Regulatory Compliance
- Compliance Audits
- Problem Solving
- Attention to Detail
- Communication
- Team Management
- Operations Management
- Client Relationship Building
- Strong negotiation skills
- Sales Support
Accomplishments
- Exceptional relationship builder with the ability to empathetically listen to and resolve minor complaints, then devise solutions to issues before the escalation to irreversibility, saving teams from miscommunication errors
- Utilizing Elastic Stack SIEM Configuration and Management: Successfully set up and configured Elastic Stack SIEM in a home lab environment. Demonstrated proficiency in deploying a Kali Linux VM, configuring Elastic Agents for log collection, and forwarding data to the SIEM for effective security event monitoring.
- Developed the testing methodology essential for technical security reviews. Discovered how to identify and analyze targets using key technical testing tools. Identified and mitigated findings. Learned how to identify controls, and apply, to help keep information systems secure.
Achievements & Impacts
- Received Sales Awards for outstanding customer engagement and sales achievement for 2 consecutive quarters.
- Designed program with Virginia Supportive Housing Coalition to help single mothers affected by drug abuse, physical abuse, and/or homelessness obtain financial literacy and credit counseling through a boot camp that led to home ownership.
- Recognized by regional management for fostering a program designed to provide financial literacy, credit counseling, and affordable housing for clients involved in the Petersburg Housing Authority's voucher program.
- Launched the "Power of Yes" campaign, funded by the Magic Johnson Initiative to increase home ownership in LMI markets. Noticed as product liaison and regional trainer. Increased market share by 37%.
Certification
- Salesforce Business Analyst, Trailhead in progress
- PCIDSS, Qualys, Inc in progress
- Security +, Comptia in progress
- Policy Compliance, Qualys, Inc in progress
- Governance, Risk, and Compliance, Simply Cyber GRC Masterclass in progress
Websites
Technical Tools
Qualys
SIEM
Elastic Stack
Kali Linux
Timeline
Analyst (Intern)
Interon LLC
08.2023 - 05.2024
Director
NFC Amenity Management
11.2022 - Current
Customer Service Agent
Delta Air Lines
10.2021 - 11.2022
Customer Service Supervisor
Frontier Airlines dba ATS
04.2021 - 09.2021
- Salesforce Business Analyst, Trailhead in progress
- PCIDSS, Qualys, Inc in progress
- Security +, Comptia in progress
- Policy Compliance, Qualys, Inc in progress
- Governance, Risk, and Compliance, Simply Cyber GRC Masterclass in progress
Some College - Business Management
Davenport University
Certificate - Cybersecurity
AIU/DigitalCrafts Bootcamp
Certification - Travel and Cruise Specialist
Travel Agent Campus
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