Gregory Mann
Louisville,United States
Summary
Seasoned Hospitality Leader known for exceptional productivity and efficiency in task completion. Possess specialized skills in operational management, financial oversight, project management, and customer service excellence. Excel in leadership, problem-solving, and communication, ensuring smooth hotel operations and guest satisfaction.
Adept at leading and managing teams, overseeing staff performance, and fostering a collaborative work environment to drive operational success. Strong ability to streamline processes, enhance customer experiences, and ensure seamless execution. Passionate about strategic planning, people development, and continuous improvements to elevate event success and business performance.
Overview
23
23
years of professional experience
Work History
Hotel General Manager
AJS Hotels
Louisville, Ky
01.2024 - Current
- Oversee the day to day operation of this full service, 588 guest room hotel to include front office, housekeeping, food & beverage, catering, event services, security, and sales
- Oversaw a 30 million dollar re-imagination of the property
- Renovation included all guest rooms, public space, restaurants and bars, lobby, and 50,000 square feet of banquet space
- Responsible for the financial management of the property to include budgeting, forecasting and reporting
- Ensure the hotel's profitability by meeting revenue targets and managing budgets across all departments
- Developing and managing our team to ensure efficiency and high levels of customer service
- Strong focus on developing a culture of learning and development
- Establishing and executing a plan to increase service scores
- Establishing and maintaining positive relationships with guests, vendors, and stakeholders
- Ensuring the hotel complies with all relevant laws, regulations and policies
- Recognized by Louisville Business First as 20 people to know in hospitality
Corporate Director of Food & Beverage
AJS Hotels
Louisville, Kentucky
12.2021 - 12.2023
- Direct all aspects of the food & beverage operations for AJS Hotels
- Sat on the company Executive and Finance committees
- Oversaw twelve restaurants, bars, in-room dining and retail areas
- These areas include Swizzle dinner and drinks, Walker's Exchange, Jockey Silks bourbon bar, Down One bourbon bar, Conservatory bar, Thelma's deli, Trading post, Veranda bar, Al's Table restaurant, Orchid room
- Oversaw 200,000 square feet of meeting and convention space at all three properties
- Oversaw construction and re-imagination of seven restaurants and bars at The Galt House Hotel & Crowne Plaza Hotel to include restaurant concept, OS&E, and menu development
- Involved in full hotel renovation of the Galt House Hotel and the Crowne Plaza Hotel
- 2023 Louisville Rose Award finalist
Director of Food & Beverage
AJS Hotels
Louisville, Kentucky
12.2017 - 12.2021
- Direct all aspects of the food & beverage operations for the Legendary Galt House Hotel
- Hotel Executive committee member
- Oversaw nine restaurants, bars, in-room dining and retail areas
- These areas include Swizzle dinner and drinks, Walker's Exchange, Jockey Silks bourbon bar, Down One bourbon bar, The Conservatory bar, Thelma's deli, The Veranda bar, and third floor spirits and more
- Oversaw 130,000 square feet of meeting and convention space, which includes two ballrooms with a combined square footage of just under 50,000 square feet
- Assisted in the renovation and re-imagination of Down One Bourbon Bar, Swizzle Dinner & Drinks, Walker's Exchange, The Veranda Bar and Jockey Silks Bourbon Bar to include menu and tabletop design and restaurant DNA
- Controlling food, beverage, and labor cost for all areas
- Designed, developed, and executed food, wine, and cocktail menus
- Earned a wine spectator award for our wine menu in Swizzle in our first full year of business
Director of Food & Beverage
The Naples Beach Hotel & Golf Club
Naples, Florida
12.2012 - 12.2017
- Company Overview: AAA Four Diamond Resort
- Direct all aspects of food & beverage operations for this high-end beach resort, generating food and beverage revenues of over twenty-five million per year
- Responsible for ten different bars and restaurants
- Planned large outdoor events that included a five-show summer jazz festival that hosted 2,000 guests
- Implemented innovative programs to increase employee loyalty and reduce turnover
- These programs included holiday parties, paid birthdays off, free employee meal in the cafeteria and 50% off items in the retail store
- Trained, coached, and mentored staff to ensure smooth adoption of new programs as well as old
- AAA Four Diamond Resort
Food and Beverage Manager
Naples Bay Resort
Naples, Florida
12.2010 - 12.2012
- Company Overview: AAA Four Diamond Resort
- Managed all food & beverage operations including banquets
- Responsible for interviewing, hiring, scheduling and management of all restaurant and Banquet staff
- Provided Food & Beverage team with proper training through daily stand up and departmental meetings
- Responsible for thirty team members as well as an Assistant F&B Manager, two supervisors and two banquet captains
- Responsible for ordering and inventory of all alcohol and non-alcoholic beverages
- Designed, developed, and executed menus, quality control, seasonal & daily specials
- Controlled food, beverage, and labor cost
- Planned, arranged, and executed Banquets for up to 150 people
- Including weddings, receptions, member events and corporate events
- AAA Four Diamond Resort
Food & Beverage Manager
Waldorf Astoria Naples/Naples Grande Golf Club
Naples, Florida
12.2006 - 12.2010
Assistant Food & Beverage Manager
Champions Pointe Golf Club
Henryville, IN
07.2004 - 12.2006
Naples National Golf Club
10.2004 - 05.2006
- Company Overview: Member Services
- Member Services
Infantrymen/Military Police
U.S Army National Guard
07.2002 - 08.2003
- Served in Afghanistan as an infantryman from July 2002 - August 2003
- Served six honorable years in the United States Army National Guard
Education
Some College (No Degree) -
Florida SouthWestern State College
Fort Myers, FLSkills
- Strong verbal and personal communication skills
- Strategic planning
- Problem analysis
- Team Development and Leadership
- Ability to solve problems effectively
- Self-motivated
- High energy level
- Project Management
- Excellent coordination and management skills
Key Skills And Abilities
- Strong verbal and personal communication skills.
- Accuracy and attention to detail.
- Problem analysis, use of judgment and ability to solve problems effectively.
- Self-motivated with a high energy level.
- 19 years of hospitality experience, managing hotel & golf club operations.
- Managing food and inventory control.
- Excellent coordination and management skills.
Training And Qualifications
- Certified Hospitality Supervisor (CHS)
- ServSafe Alcohol Advanced
- ServSafe Instructor/Proctor
- TIPS Certified
- Alcohol Compliance Training
- Luxury Brand Training (Hilton Worldwide)
- Micros POS Training
- CPR Qualified
- Certified Crowd Control Manager
- Certified Professional Food Manager
- Certified IHG Hotel General Manager
- OSHA 10-hour training
Military Experience
U.S Army National Guard, Infantrymen/Military Police, 07/01/02, 08/31/03, 6 years
Timeline
Hotel General Manager
AJS Hotels
01.2024 - Current
Corporate Director of Food & Beverage
AJS Hotels
12.2021 - 12.2023
Director of Food & Beverage
AJS Hotels
12.2017 - 12.2021
Director of Food & Beverage
The Naples Beach Hotel & Golf Club
12.2012 - 12.2017
Food and Beverage Manager
Naples Bay Resort
12.2010 - 12.2012
Food & Beverage Manager
Waldorf Astoria Naples/Naples Grande Golf Club
12.2006 - 12.2010
Naples National Golf Club
10.2004 - 05.2006
Assistant Food & Beverage Manager
Champions Pointe Golf Club
07.2004 - 12.2006
Infantrymen/Military Police
U.S Army National Guard
07.2002 - 08.2003
Some College (No Degree) -
Florida SouthWestern State College
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