Gregory Marshall
Plainfield,IL
Summary
Proven leader in operations management, adept at enhancing efficiency and fostering team collaboration. At RJW Logistics, I spearheaded continuous improvement initiatives, achieving significant productivity gains. Skilled in compliance management and staff development, my strategic approach has consistently delivered results, elevating customer satisfaction and employee engagement.
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
RJW Logistics
01.2024 - Current
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Determined staffing needs, developing schedules to staff all shifts.
- Monitored production levels and implemented measures to increase output.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Resolved conflicts between team members and addressed complaints or grievances.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Owner/Operator
Arabella Transport, LLC
03.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Generated revenues yearly and effectively capitalized on industry growth.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established foundational processes for business operations.
Compliance Inspector
RJW Logistics
02.2023 - 01.2024
- Enhanced compliance adherence by conducting thorough inspections and evaluations of operational processes.
- Ensured timely resolution of identified issues through diligent monitoring and follow-up with responsible departments.
- Supported senior management in making informed decisions through the provision of accurate compliance reports and analysis.
- Reduced potential violations by collaborating with cross-functional teams to implement effective compliance controls.
- Maximized inspection coverage with efficient scheduling, prioritizing high-risk areas based on previous findings or industry trends.
- Improved risk management by identifying areas of non-compliance and providing corrective action recommendations.
- Prepared detailed reports documenting compliance with environmental regulations.
- Trained employees and new officers on ecologically-sound and sustainable operational procedures.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Waver Lead
RJW Logistics
07.2022 - 02.2023
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Contributed to a positive workplace culture by fostering teamwork, communication, and mutual respect among team members.
- Monitored progress of tasks to provide feedback for improvement.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored production levels and implemented measures to increase output.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Led daily meetings to discuss performance metrics, fostering culture of continuous improvement.
- Resolved conflicts among team members, promoting a positive work environment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Continuous Improvement Lead
Modern Process Equipment Inc
04.2017 - 06.2022
- Enhanced operational efficiency by identifying bottlenecks and implementing process improvements.
- Led cross-functional teams for successful execution of continuous improvement projects.
- Conducted root cause analyses to identify areas for improvement and develop targeted action plans.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Managed multiple projects simultaneously, ensuring timely completion while adhering to budget constraints.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality.
Education
Associate of Arts - Computer And Information Systems
Lakeland Community College
Willoughby, OH06-2005
High School Diploma -
William H. Taft
Chicago, IL06-2003
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Warehouse Operations
- Customer relationship development
- Production
- Quality Assurance
- Management
- Compliance Management
- Scheduling Coordination
- Employee Engagement
- Team Leadership
- Data Entry
- Decision-Making
- Goal Setting
- Coaching and Mentoring
- Workflow Planning
- Staff Development and Training
- Handling Complaints
- Documentation and Recordkeeping
Timeline
Operations Supervisor
RJW Logistics
01.2024 - Current
Compliance Inspector
RJW Logistics
02.2023 - 01.2024
Waver Lead
RJW Logistics
07.2022 - 02.2023
Continuous Improvement Lead
Modern Process Equipment Inc
04.2017 - 06.2022
Owner/Operator
Arabella Transport, LLC
03.2009 - Current
Associate of Arts - Computer And Information Systems
Lakeland Community College
High School Diploma -
William H. Taft
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