Gregory May
Crystal Summit Insurance Services
Pocatello,ID
5
years of professional experience
Dependable and motivated professional with; five years of experience in the insurance industry. Experienced in customer service, communication, problem-solving, and working in a professional environment. Quick learner with a strong work ethic and a proven ability to build relationships, handle responsibilities independently, and work effectively as part of a team. Seeking an opportunity to apply these skills in a new industry and continue to grow professionally.
Work History
Customer Service Representative/Salesperson
5 Years- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Landscaper
3 Months- Operated landscaping equipment to maintain park aesthetics and functionality.
- Collaborated with team members to execute large-scale landscaping projects efficiently.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Coordinated with other landscaping professionals to improve outdoor areas.
Education
High School Diploma
Skills
Customer service
Customer relations
Problem resolution
CRM management
Critical thinking
Relationship building
Data entry
Computer skills
Microsoft Excel
Service improvement
Conflict management
Timeline
Customer Service Representative/Salesperson
Crystal Summit Insurance Services
08.2021 - CurrentRead More
Landscaper
City of Pocatello Parks and Recreation
05.2021 - 08.2021Read More
Pocatello High School
High School Diploma
Read More