Gregory Mcfield
Bronx,NY
Summary
Support Services Specialist with extensive experience at Interborough Developmental and Consultation Center, recognized for excellence in client relationship management and safety compliance. Skilled in coordinating community resources and improving patient support through effective communication and problem-solving abilities. Committed to delivering high-quality service and achieving positive outcomes for clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Services Specialist
Interborough Developmental and Consultation Center
Brooklyn, NY
07.2024 - 04.2025
- Assisted with technical and administrative support for efficient operations.
- Supervised surveillance to ensure safety and security compliance.
- Connected individuals to community resources and coordinated referrals.
- Referred clients to substance abuse treatment and dual diagnosis programs.
- Collaborated with professionals to provide seamless patient-family care continuity.
- Maintained accurate records and documented client data in databases.
- Answered inquiries to deliver exceptional service to patients.
- Worked alongside social workers to enhance patient support.
Residential Aide
Bronx family network
Queens, NY
01.2023 - 06.2024
- Recorded mail intake and distributed items to clients promptly.
- Maintained logbook for precise tracking of item locations.
- Granted access to rooms for clients upon request.
- Supervised surveillance operations, ensuring facility safety.
- Collaborated with case managers to deliver comprehensive support to clients.
- Responded to client inquiries, providing exceptional service consistently.
- Assisted clients with diverse needs throughout the facility.
Security Officer
FJC Securities Services
Bronx, New York
03.2021 - 10.2022
- Monitored premises to prevent unauthorized access and deter vandalism.
- Enforced company policies by issuing warnings and expelling repeat offenders.
- Completed incident reports to document security breaches and loss prevention issues.
- Trained new security officers on protocols and standards for safety compliance.
- Recorded daily activity in officer reports to maintain accurate logs.
- Demonstrated attention to detail when relaying information to Security Management.
- Addressed issues swiftly under minimal supervision to maintain a secure environment.
- Surveyed property regularly to identify suspicious activities and disarmed alarm systems.
Community Service Volunteer
School
Bronx, NY
01.2019 - 06.2019
- Kept facilities organized, clean and well-maintained to best meet program needs
- Analyzed data from surveys, referrals and follow-up services on fifinancial, legal, crisis intervention, community referrals and outreach services
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks
Worker
Daycare
Bronx, NY
04.2019 - 05.2019
- Developed and implemented lesson plans based on ages and abilities of class children
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Balanced schedules to provide optimal rest, play and educational periods
- Recorded information about behavior, food served and medications administered
- Improved group and individual behavior with positive management strategies
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Provided exceptional care to groups of up to 4 children between age 2 and 12
- Enforced rules to teach manners and maintain safe environment
- Led children in tidying up, handwashing and [Task] to teach responsibility
- Kept children safe and secure at all times
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Engaged groups of culturally diverse children in creative, safe and focused se ing
Camp Counselor
Harlem Jets Summer Camp
07.2018 - 08.2018
- Entertainment activities
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care
- Protected safety of every person enjoying recreational activities at park by enforcing disciplined and consistent policies
- Adjusted activity plans to be er engage users of differing ability or interest levels
- Explained principles, techniques and safety requirements of different activities to participants to prevent injury
- Participated in camp-centered activities, including canoeing, swimming, painting and softball while monitoring 20 campers of all ages
- Developed camp emergency procedures and shared with other counselors in preparation for serious event or injury
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Helped participants enjoy activities while ensuring adherence to protocol
- Mediated conflicts between campers by talking it out
Camp Counselor
Scan Summer Camp
Bronx, NY
07.2016 - 08.2016
- Including stopping activities and providing basic medical care
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities
- Planned, organized, facilitated and promoted diverse recreational programs
- Helped participants enjoy activities while ensuring adherence to protocol
- Set up decorations, equipment and food service stands for various entertainment activities
- Developed events and programs in consideration of needs, abilities and interests of participants
- Adjusted activity plans to be er engage users of differing ability or interest levels
- Maintained facilities, grounds and equipment to ensure community safety and a ract a ention
- Explained principles, techniques and safety requirements of different activities to participants to prevent injury
Education
Bachelor of Science - Computer and Information Sciences
University of Phoenix
Tempe, AZ05.2027
High school diploma -
Academy For Scholarship And Entreneurship
Bronx, NYSkills
- Interpersonal communication
- Facilities maintenance
- Problem solving
- Lifting capacity (50 lbs)
- Housekeeping skills
- Relationship building
- Check-in and checkout procedures
- Dedication to service
- Group activity implementation
- Customer orientation
- Safety compliance
- Quick learning
- Safety training
- Team building
- Activity coordination
- Client relationship management
Certification
First Aid Certification CPR Certification Guard Card
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Relocation
Willing to relocate: Anywhere
Education and Training
true,other
Timeline
Support Services Specialist
Interborough Developmental and Consultation Center
07.2024 - 04.2025
Residential Aide
Bronx family network
01.2023 - 06.2024
Security Officer
FJC Securities Services
03.2021 - 10.2022
Worker
Daycare
04.2019 - 05.2019
Community Service Volunteer
School
01.2019 - 06.2019
Camp Counselor
Harlem Jets Summer Camp
07.2018 - 08.2018
Camp Counselor
Scan Summer Camp
07.2016 - 08.2016
Bachelor of Science - Computer and Information Sciences
University of Phoenix
High school diploma -
Academy For Scholarship And Entreneurship
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